Experienced Customer Support Executive – Remote Opportunity in the United States
Are you a customer-centric problem solver looking to make a real impact in a rapidly evolving industry? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams? If so, we invite you to join blithequark, a leading B2B marketplace revolutionizing the global diamond industry, as an Experienced Customer Support Executive. About blithequarkblithequark is an extremely fast-growing B2B marketplace that connects buyers and sellers of diamonds on its online platform, facilitating the most transparent, efficient, and bolthires-effective way to sell and buy diamonds.Since its launch in 2017, blithequark has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI. Join a Dynamic Growth PhaseAs a Customer Support Executive at blithequark, you'll play a vital role in ensuring our customers have a seamless journey with our platform. Your main responsibilities will include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally.Collaboration with all departments is key, making you the glue that binds our organization together. Key Responsibilities:* Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority. * Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients. * You will be measured through team KPIs, including resolution time and response time.You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth. * Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues. EssentialQualifications:* Minimum 2 years experience in online customer support, live chat, and calls. * Organised and able to multitask across different platforms* Proactive and forward thinking* Assertive nature and ability to be the voice of the customer when communicating internally* Excellent cross-functional collaboration skillsPreferredQualifications:* Experience working in a fast-paced, scale-up environment* Familiarity with customer relationship management (CRM) software* Strong problem-solving and analytical skills* Ability to work in a remote environment with minimal supervisionWhat We Offer:* Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success* 401k and other benefits* Flexible working hours (8am - 5pm OR 9am - 6pm CST OR PST)* Unlimited holiday* Fast-paced and global working environmentWork-Life Balance:As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you meet your performance goals.We believe in work-life balance and encourage our employees to take breaks, exercise, and prioritize their well-being. Career Growth Opportunities:At blithequark, we're committed to helping our employees grow and develop their careers. We offer regular training and development opportunities, mentorship programs, and a clear path for career advancement. If you're a motivated and customer-centric individual looking to make a real impact in a rapidly evolving industry, we invite you to apply for this exciting opportunity.Please submit your resume and a cover letter explaining why you're the perfect fit for this role.