Experienced Customer Service Representative - Remote Opportunity with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark, a global leader in digital business services, is seeking a highly motivated and customer-focused Customer Service Representative to. About blithequark blithequark is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. At blithequark, we believe that our people are our greatest asset, and we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. Benefits of Working with blithequark As a Customer Service Representative at blithequark, you'll enjoy a range of benefits that will make you feel valued, inspired, and supported. These include: * Paid Training to help you develop your skills and knowledge * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and relax * Employee wellness and engagement programs to support your physical and mental well-being TP and You At blithequark, we're committed to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a Customer Service Representative, you'll be a key contributor to our mission, working in a collaborative and engaging environment where you'll have the chance to interact with people from all walks of life. Your Responsibilities As a Customer Service Representative, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. This will involve: * Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required We're Looking for Fearless People We're looking for fearless people who are inspired to deliver only the best in all that we do. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Qualifications To be successful in this role, you'll need: * A High School Diploma or equivalent * Minimum of 6 months of customer service experience * Must be 18 years of age or older * Ability to type at least 25 words per minute * Comfortable with desktop computer systems and have general knowledge of Windows-based systems * Customer service and/or sales experience preferred * College degree preferred but not required Key Competencies To thrive in this role, you'll need to demonstrate: * Process Excellence: Commitment to following established procedures and customer service-driven * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Work from Home Requirements As a remote Customer Service Representative, you'll need to meet the following requirements: * Must be able to provide a personal device (desktop, laptop, or tablet) with Windows 11 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless, and dial-up ISP are not permitted) * Internet Requirements: + Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN + Proof of internet speed required * Clean and quiet workspace Be Part of Our blithequark Family At blithequark, we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that is inclusive and diverse, where everyone feels welcome and valued. EOE/Disability/Vets blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive and diverse, where everyone feels welcome and valued. ! If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! to as a Customer Service Representative and become a key contributor to our mission to make people's lives simpler, faster, and safer.