Experienced Remote Customer Service Representative – Facility Maintenance Services at blithequark

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a leading Commercial Facility Maintenance and Construction company serving the Tri-State area for over 35 years. We're seeking a skilledRemote Customer Service Representative to join our Sales and Account Management Department, where you'll play a vital role in ensuring customer satisfaction and driving business growth.Why Choose blithequark? At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. As aRemote Customer Service Representative, you can expect:* A competitive salary range of around $18 per hour, depending on experience* Weekly compensation to ensure you're paid on time, every time* Comprehensive benefits, including Medical, Dental, Vision, and 401K, to support your physical and financial well-being* Vacation and Sick time available, so you can recharge and prioritize your health* Opportunities for career growth and professional development, as you take on new challenges and responsibilitiesAbout the RoleAs aRemote Customer Service Representative at blithequark, you'll work in our Sales and Account Management Department to assist in day-to-day operations centered around Sales and Account management.Your primary responsibilities will include:* Documenting Issues: Accurately record any customer-related issues and work orders in our system, ensuring seamless communication and resolution. * Customer Follow Up: Proactively follow up with customers and key accounts to ensure their needs are met, and their expectations are exceeded. * Team Collaboration: Work closely with various teams, including Sales, Account Management, and Operations, to ensure seamless operations and customer satisfaction. * Client Relationship Management: Build and maintain strong relationships with current and potential customers, fostering trust, loyalty, and long-term partnerships.* EvolvingDuties: Be adaptable and flexible, as additional duties may evolve over time, and you'll be expected to take on new challenges and responsibilities. Essential QualificationsTo succeed in this role, you'll need:* A high school diploma or equivalent, with a focus on customer service, sales, or a related field* 1-2 years of experience in customer service, sales, or a related field, with a proven track record of delivering exceptional service* Excellent communication, interpersonal, and problem-solving skills, with the ability to build strong relationships with customers and colleagues* Proficiency in bolthires Office, including Word, Excel, and Outlook, with the ability to learn new software and systems quickly* Strong attention to detail, with the ability to accurately document customer issues and work orders* Ability to work independently, with minimal supervision, and as part of a remote teamPreferred QualificationsWhile not essential, the following qualifications would be highly desirable:* Experience working in a fast-paced, dynamic environment, with multiple priorities and deadlines* Familiarity with CRM software, such as Salesforce or HubSpot* Experience working with customers in a B2B or B2C setting* Certification in customer service, sales, or a related field* Fluency in a second language, with the ability to communicate effectively with customers and colleagues from diverse backgroundsSkills and CompetenciesTo succeed in this role, you'll need to demonstrate:* Customer Focus: A passion for delivering exceptional customer service, with a focus on meeting and exceeding customer expectations* Communication Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues* Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions* Adaptability:The ability to adapt quickly to changing priorities, deadlines, and customer needs* Teamwork: A willingness to collaborate with colleagues, across departments and teams, to ensure seamless operations and customer satisfactionCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to supporting your growth and development, with opportunities for:* Professional Development: Training, mentorship, and coaching to help you develop new skills and advance your career* CareerAdvancement: Opportunities to take on new challenges and responsibilities, with the potential for career advancement and promotion* Learning and Development: Access to online courses, workshops, and conferences, to help you stay up-to-date with industry trends and best practicesWork Environment and Company CultureAt blithequark, we're proud of our inclusive and supportive work environment, which fosters growth, learning, and success.Our company culture is built on:* Collaboration: We work together as a team, across departments and teams, to achieve our goals and deliver exceptional customer service* Innovation: We encourage creativity, innovation, and experimentation, to drive business growth and improve customer satisfaction* Accountability: We take ownership of our actions, and are accountable for our results, with a focus on delivering exceptional customer service* Recognition: We recognize and reward our employees' achievements, with a focus on celebrating our successes and learning from our challengesCompensation, Perks, and BenefitsAs aRemote Customer Service Representative at blithequark, you can expect:* A competitive salary range of around $18 per hour, depending on experience* Weekly compensation to ensure you're paid on time, every time* Comprehensive benefits, including Medical, Dental, Vision, and 401K, to support your physical and financial well-being* Vacation and Sick time available, so you can recharge and prioritize your health* Opportunities for career growth and professional development, as you take on new challenges and responsibilitiesIf you're a motivated and customer-focused professional, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter, outlining your experience, skills, and qualifications, to. We can't wait to hear from you!