Experienced Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative – Home Improvement Industry

Are you a customer-focused individual with excellent communication skills, looking for a part-time opportunity that offers flexibility and a dynamic work environment? Do you thrive in a fast-paced setting, where no two days are the same? If so, we invite you to join blithequark's team as a Customer Service Representative, supporting the home improvement industry's leading businesses. About blithequarkblithequark is a leading provider of lead and workflow management solutions, empowering some of North America's largest home improvement businesses to distribute and manage leads, driving over $3 billion in annual sales.Our full-service contact center in Fort Lauderdale, Florida, is the heartbeat of our operations, delivering exceptional inbound and outbound support to customers across the home improvement industry. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is passionate about delivering outstanding customer experiences. The RoleWe are seeking an enthusiastic and self-motivated Customer Service Representative to on a part-time basis, working nights and weekends. As a Customer Service Representative, you will be responsible for providing exceptional customer support, handling incoming calls, and responding to customer requests in a fast-paced environment.You will also be responsible for:* Answering incoming calls and responding to customer requests in a timely and professional manner* Working in a fast-paced environment, adapting to changing guidelines and priorities* Booking appointments for members with a high degree of data accuracy* Maintaining excellent written and verbal communication skills, ensuring clear and concise communication with customers* Identifying and escalating issues to supervisors, ensuring prompt resolution and customer satisfaction* Informing clients by explaining procedures, answering questions, and providing information in a friendly and respectful manner* Maintaining and improving quality results by adhering to standards and guidelinesEssential Qualifications* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred* 1-2 years of customer service experience in a call center or similar environment* Excellent communication and interpersonal skills, with the ability to work with diverse customer bases* Ability to work in a fast-paced environment, adapting to changing priorities and guidelines* Strong problem-solving skills, with the ability to identify and escalate issues to supervisors* Proficiency in using computer software and systems, with the ability to learn new systems quicklyPreferred Qualifications* Experience working in the home improvement industry or a related field* Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR))* Bilingual or multilingual skills, with the ability to communicate with customers in multiple languages* Experience working in a remote or hybrid environmentSkills and Competencies* Excellent communication and interpersonal skills, with the ability to work with diverse customer bases* Strong problem-solving skills, with the ability to identify and escalate issues to supervisors* Ability to work in a fast-paced environment, adapting to changing priorities and guidelines* Proficiency in using computer software and systems, with the ability to learn new systems quickly* Strong attention to detail, with the ability to maintain accuracy and quality in a fast-paced environment* Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyaltyCareer Growth Opportunities and Learning BenefitsAs a Customer Service Representative at blithequark, you will have opportunities to grow and develop your skills, with a focus on customer service, communication, and problem-solving.You will also have access to:* Ongoing training and development programs, designed to enhance your skills and knowledge* Opportunities for career advancement, with a focus on promoting from within* A dynamic and supportive work environment, with a focus on teamwork and collaboration* A comprehensive benefits package, including health insurance, paid time off, and retirement savingsWork Environment and Company Cultureblithequark is committed to creating a positive and inclusive work environment, where employees feel valued, supported, and empowered to succeed.Our company culture is built on a foundation of:* Respect and empathy, with a focus on treating every customer and colleague with kindness and dignity* Open communication, with a focus on transparency and honesty* Continuous learning and development, with a focus on growth and improvement* Teamwork and collaboration, with a focus on working together to achieve common goalsCompensation, Perks, and BenefitsAs a Customer Service Representative at blithequark, you will be rewarded with a competitive compensation package, including:* A competitive hourly rate, with opportunities for overtime and bonuses* A comprehensive benefits package, including health insurance, paid time off, and retirement savings* A dynamic and supportive work environment, with a focus on teamwork and collaboration* Ongoing training and development programs, designed to enhance your skills and knowledge* Opportunities for career advancement, with a focus on promoting from withinIf you are a customer-focused individual with excellent communication skills, looking for a part-time opportunity that offers flexibility and a dynamic work environment, we invite you to apply for the Customer Service Representative position at blithequark.Please apply including your resume and a cover letter, to. We look forward to hearing from you!