Experienced Seasonal Customer Service Representative Part-Time – Remote Opportunity

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark's team as a Seasonal Customer Service Representative Part-Time, working remotely from the comfort of your own space. About blithequarkblithequark is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients.We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish. Job OverviewAs a Seasonal Customer Service Representative Part-Time, you will play a vital role in delivering exceptional customer experiences to our valued clients. You will be responsible for receiving, investigating, and responding to member inquiries, resolving member problems and/or complaints in a timely and accurate manner.This is a unique opportunity to and make a meaningful impact on the lives of our clients and their members. Schedule and DurationThis is a seasonal part-time role, requiring 20 hours of work per week, with a schedule of:* Two 8-hour shifts on Saturdays and Sundays:+ Shift 1: 8:00 AM to 4:30 PM EST+ Shift 2: 1:30 PM to 10:00 PM EST* Additional 4-hour shift scheduled for coverage during peak business hoursThe duration of this role is from October 2024 through January 2025, with no long-term planned time off during the assignment.Responsibilities and DutiesAs a Seasonal Customer Service Representative Part-Time, your key responsibilities and duties will include:* Answering and tracking telephone calls within established department standards* Tracking all existing member calls within the IKA database, ensuring that documentation is concise and factual* Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)* Answering "entry level" claims inquiries* Taking "Over the Counter" (OTC) orders for products and diabetic supplies* Understanding and processing "entry level" enrollment and disenrollment procedures* Entering prospective members into our software database* Maintaining appropriate current source documents and reference documents* Interacting professionally with other employees, customers, and suppliers* Working effectively as a team contributor on all assignments* Working independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations* As required, re-directing calls to appropriate departmentCustomer ServiceAs a Seasonal Customer Service Representative Part-Time, you will be responsible for driving the blithequark culture through values and customer service standards.You will be accountable for outstanding customer service to all external and internal contacts, developing and maintaining positive relationships through effective and timely communication. You will take initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner. Education, Experience, andRequired SkillsTo be successful in this role, you will need:* Ability to read and interpret documents and calculate figures and amounts* Strong typing skills (40-60WPM)* Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience* Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers* Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism* Ability to toggle between different systems to gather information and provide updates* Excellent oral and written communication skills, including good grammar, voice, and diction* Proficient in MS Office, including basic computer and keyboarding skills* Excellent customer service skills (friendly, courteous, and helpful)* High school diploma or general education degree (GED) required* Minimum of six months to one-year related experience required* An equivalent combination of education, training, and experienceCareer Growth Opportunities and Learning BenefitsAs a Seasonal Customer Service Representative Part-Time, you will have the opportunity to learn and grow with our team.You will have access to training and development programs, as well as opportunities for career advancement. Once you complete your seasonal assignment, you will be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again. You will also have access to opportunities for regular full-time roles when they become available. Work Environment and Company Cultureblithequark is committed to creating a vibrant and human-centric environment that inspires engagement, empowers our team members, and ignites a sense of purpose in all that we accomplish.Our company culture is built on the values of purpose, care, integrity, transparency, and a healthy disregard for the impossible. We believe that our team members are the heart of our organization, and we strive to create a work environment that is supportive, inclusive, and rewarding. Compensation, Perks, and BenefitsAs a Seasonal Customer Service Representative Part-Time, you will receive competitive compensation and benefits, including:* Competitive hourly rate* Opportunities for career advancement and professional growth* Access to training and development programs* Flexible scheduling and remote work options* A supportive and inclusive work environment* Opportunities for regular full-time roles when they become availableIf you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through our website. We look forward to hearing from you! Ready to ? If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, through our website. What We Offer * Competitive hourly rate* Opportunities for career advancement and professional growth* Access to training and development programs* Flexible scheduling and remote work options* A supportive and inclusive work environment* Opportunities for regular full-time roles when they become available * including your resume and a cover letter, through our website.* Please ensure that your application includes your relevant experience, skills, and qualifications. * We look forward to hearing from you! Why Join blithequark? * We are a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. * Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. * We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.WhatOur Team Members Say * "I love working at blithequark because of the supportive and inclusive work environment. My colleagues are like a second family to me."* "I'm so grateful for the opportunities I've had to grow and develop my skills at blithequark. The company is truly committed to its team members."* "I've never felt more valued and appreciated in my career than I do at blithequark. The company truly cares about its team members." Today! If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through our website. We look forward to hearing from you!