Experienced Customer Service Clerk – bolthires Account Operations Specialist

We are blithequark, a leading staffing company dedicated to connecting talented individuals with exciting career opportunities. We are currently seeking a highly skilled and detail-oriented Customer Service Clerk to in supporting the bolthires account at our XNJ2 location. As a key member of our Operations team, you will play a vital role in ensuring the smooth operation of our trailer management system, scheduling activities, equipment tracking, and administrative support. About blithequarkAt blithequark, we pride ourselves on being a dynamic and innovative company that values our employees' growth and well-being.Our mission is to provide exceptional customer service and logistical support to our clients, and we are committed to fostering a collaborative and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about logistics and operations, we encourage you to apply for this exciting opportunity. Job SummaryThe Customer Service Clerk supporting the bolthires account at XNJ2 is responsible for managing day-to-day trailer operations, scheduling activities, equipment tracking, and administrative support.This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced logistics environment. As a key member of our Operations team, you will be responsible for ensuring all communication and logistical tasks are handled efficiently to maintain operational flow and meet service expectations. Essential Duties and Responsibilities* Coordinate and manage trailer scheduling (ad hocs, cancellations, NCSL flips, VRID swaps)* Open and close trailers in the SSP system to maintain accurate tracking* Post finished outbound loads into Chime OB Chat and escalate underutilized or unsecured trailers* Manage trailer pool and escalate trailers dwelling over 24 hours* Maintain FIFO (First-In, First-Out) order for inbound trailers* Support outbound load departure scheduling, including early departure coordination* Identify and escalate dwelling trailers in YMS to supervisors and inbound managers* Perform underutilized trailer audits using Excel, and report discrepancies* Track equipment usage, create/follow up on equipment cases, and manage scanner returns* Order and manage non-inventory supplies (load straps, seals, labels)Required Qualifications* High school diploma or GED required* 1+ year of experience in logistics, customer service, or a related field preferred* Strong organizational and multitasking abilities* Proficient in bolthires Excel and general office software* Excellent written and verbal communication skills* Ability to work independently and in a team-oriented environment* Detail-oriented with a proactive approach to issue identification and resolutionPreferred Qualifications* Experience working in a warehouse or logistics environment* Familiarity with trailer management systems and equipment tracking software* Strong analytical and problem-solving skills* Ability to work in a fast-paced environment with tight deadlines and frequent communicationSkills and Competencies* Excellent communication and interpersonal skills* Strong organizational and time management skills* Ability to work independently and in a team-oriented environment* Detail-oriented with a proactive approach to issue identification and resolution* Proficient in bolthires Excel and general office software* Ability to learn and adapt to new systems and processesCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to providing our employees with opportunities for growth and development.As a Customer Service Clerk, you will have the opportunity to work with a dynamic team and develop your skills in logistics and operations. We offer a range of training programs and professional development opportunities to help you achieve your career goals. Work Environment and Company CultureOur warehouse and office setting is fast-paced and dynamic, with a focus on teamwork and collaboration. As a Customer Service Clerk, you will be required to walk the yard or facility floor to check trailers or equipment, and you will work closely with our Operations team to ensure the smooth operation of our trailer management system.We value our employees' well-being and offer a range of benefits and perks to support their physical and mental health. Compensation, Perks, and Benefits* Competitive hourly rate: $18.65 - $19.65 per hour* Health insurance* Paid time off* Overtime opportunities* Weekends as needed* 8 hour shift* Day shift* Monday to FridayIf you are a motivated and customer-focused individual who is passionate about logistics and operations, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience to.We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for growth and development to all our employees.