Experienced Bilingual Spanish/English Customer Experts – Remote Customer Service Representatives

Are you a highly motivated and customer-focused individual who is fluent in both Spanish and English? Do you have a passion for delivering exceptional customer experiences and a knack for finding innovative solutions to complex problems? If so, we want to hear from you! blithequark is seeking experienced Bilingual Spanish/English Customer Experts to of remote customer service representatives. About blithequarkblithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of Working with blithequarkAt blithequark, we offer a comprehensive benefits package that includes:* Paid Training to help you develop your skills and knowledge* Competitive Wages to ensure you're fairly compensated for your hard work* Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your overall well-being* Paid Time Off to allow you to recharge and spend time with loved ones* Employee wellness and engagement programs to promote a healthy work-life balanceTeleperformance and YouThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a Bilingual Spanish/English Customer Expert, you will become a key contributor in making that happen. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company?At blithequark, the sky is the limit! ResponsibilitiesAs a Bilingual Spanish/English Customer Expert, your responsibilities will include:* Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns* Calmly attempting to resolve and de-escalate any issues* Escalating interactions when necessary and appropriate* Responding to requests for assistance and/or possible processing payments* Tracking all call-related information for auditing and reporting purposes* Providing feedback on call issues* Meeting sales objectives as definedQualificationsWe're looking for fearless people – people who are inspired to deliver only the best in all that they do.To be considered for this role, you must:* Be bilingual in Spanish and English* Have a minimum of 6 months of customer service experience* Be over 18 years of age* Be able to type 25 wpm* Have a High School Graduate or GED* Be comfortable with desktop computer systems* Have proven oral and written communication skills* Have 6 months of Call Center experience, preferred* Possess logical problem-solving skills* Be available to work various shifts* Be able to use Windows operating systems* Have organization and work prioritization skills* Have 6 months of sales experience, minimum* Be able to work independently* Be able to work in a constantly changing and fast-paced environment* Be able to stay composed and objective* Have strong listening skills* Have superior negotiating skillsWork from Home RequirementsTo work from home, you will need:* A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps* An ISP with no packet loss and a ping under 50ms* Proof of internet speed required* A clean and quiet workspaceJob LocationsThis is a remote position, and you will be working from the comfort of your own home.Requisition ID2024-54757CategoryCustomer Service/SupportCountryUnited StatesIf you're a highly motivated and customer-focused individual who is fluent in both Spanish and English, we want to hear from you! to become a Bilingual Spanish/English Customer Expert at blithequark. Why Choose blithequark? At blithequark, we offer a dynamic and supportive work environment that allows you to grow and develop your skills and knowledge. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.What We Offer * Competitive wages and benefits package* Opportunities for career growth and development* Collaborative and engaging work environment* Flexible work arrangements, including remote work options* Recognition and rewards for outstanding performance What We're Looking For * Bilingual Spanish/English Customer Experts who are passionate about delivering exceptional customer experiences* Individuals who are highly motivated and customer-focused* Team players who are able to work collaboratively and effectively* Problem-solvers who are able to think critically and creatively* Communicators who are able to communicate effectively and professionally !If you're a highly motivated and customer-focused individual who is fluent in both Spanish and English, we want to hear from you! to become a Bilingual Spanish/English Customer Expert at blithequark. Don't miss out on this opportunity to join a dynamic and supportive team of customer service professionals. and take the first step towards a rewarding and challenging career with blithequark! !