Principal Solutions Consultant - Customer Service at blithequark

Are you a seasoned professional with a passion for technology and customer service? Do you have a knack for inspiring others and driving digital transformation initiatives? If so, we invite you to at blithequark as a Principal Solutions Consultant - Customer Service. As a key member of our solutions consulting team, you will work closely with large enterprise organizations and international brands to evangelize the value and business benefits of blithequark's Customer Service solution. About blithequarkblithequark is a leading provider of innovative customer service solutions, empowering organizations to deliver exceptional experiences to their customers.Our team of experts is passionate about harnessing the power of technology to drive business growth and customer satisfaction. We're committed to fostering a culture of innovation, inclusivity, and collaboration, where our employees can thrive and make a meaningful impact. What You'll Do at blithequarkAs a Principal Solutions Consultant - Customer Service, you will be responsible for driving digital transformation initiatives with our customers, leveraging blithequark's Customer Service solution. Your key responsibilities will include:* Being the 'go-to' expert for blithequark's Customer Service solution and driving digital transformation initiatives with our customers* Creating highly engaging demonstrations and presentations to help customers visualize and transform their employee and customer experiences using the latest innovative Customer Service technology* Presenting tailored solutions, leading workshops, creating solution architectures, and facilitating client engagements to address needs and develop effective selling and solution delivery strategies* Acting as a trusted advisor to our customers, partners, and internal teams, helping them understand the value and potential of blithequark's Customer Service solution* Being a recognized thought leader and domain expert in Customer Service/Experience (CX) and blithequark's Customer Service solution, with a track record of excellent presentations and event speaking* Collaborating with field teams and clients to evangelize solutions that will help them achieve results through innovation and adoption of initiatives, reusable assets, and selling programs* Fostering strong partnerships with internal leaders in Product Development, Product Marketing, Alliances, Industry Business Units, and other peer Specialist organizations globally at blithequark* Staying ahead of the curve and providing a view on relevant technology trends and competitive solutions that are of interest to our customers, sharing that knowledge with the regional industry solution consulting teams and creating reusable best practice assets such as value propositions, white-papers, presentations, workshops, and demosWho You AreWe're looking for a seasoned professional with a passion for people and technology.You have technical/business experience in client-facing roles such as presales, consulting, technical enablement, or software application development and delivery. You're a recognized leader, coach, and mentor, with the ability to inspire others and take a lead role without requiring a formal manager role. You're a strategic thinker with the ability to build and present robust product demos, combined with the communication skills needed to develop customer relationships by listening to, understanding, and anticipating client needs (business and IT).Essential Qualifications* Technical/business experience in client-facing roles such as presales, consulting, technical enablement, or software application development and delivery* Recognized, technically astute expert in Customer Service and blithequark's platform in general* Firsthand knowledge with Contact Center technologies: telephony, digital channels, CCaaS, content & knowledge, WFM, etc. * Strategic thinker with the ability to build and present robust product demos, combined with the communication skills needed to develop customer relationships by listening to, understanding, and anticipating client needs (business and IT)* Experienced in software development and architecture, project management, requirements engineering, product management, and solution architecture* Strong mentor to others in the organization to help support training and mentorship for the field scaling the organization's knowledge in Customer ServicePreferred Qualifications* Extensive experience developing and/or selling enterprise software solutions to large enterprise clients* Working in a complex, matrixed environment to build, scale, and develop business and technical relationships* BA/BS Degree or equivalent business experience* Worked with sales personnel to develop customer-specific solutions to complex problems* Delivered POCs and custom demonstrations and educated customers on product capabilities* Experience and expertise within the typical Contact/Service Center for large enterprise clients, with intimate knowledge of the various technologies in play across servicing channelsWhat You've AccomplishedAs a seasoned professional, you've likely achieved significant success in your career, with a track record of delivering results-driven solutions to complex problems.You've worked with sales personnel to develop customer-specific solutions, delivered POCs and custom demonstrations, and educated customers on product capabilities. What We OfferAt blithequark, we offer a competitive global benefits program, inclusive of pay + bonus incentive, employee equity in the company. We're committed to fostering a culture of innovation, inclusivity, and collaboration, where our employees can thrive and make a meaningful impact. We offer continuous learning and development opportunities, as well as a fun and flexible work environment.If you're a seasoned professional with a passion for technology and customer service, we invite you to apply for this exciting opportunity. Please through our website including your resume, cover letter, and any relevant work samples or references. We can't wait to hear from you!