Experienced Part-Time Customer Experience Representative - Remote - Work from Home

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two interactions are the same? If so, we invite you to join blithequark's team as a Part-Time Customer Experience Representative. In this role, you will be the face of our company, engaging with small business buyers to provide personalized support and guidance as they navigate our platform. About blithequarkblithequark is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory.Our mission is to empower a more circular economy by providing a simple and direct way for buyers to purchase valuable products and for sellers to recover operational efficiency, recovery rates, and cycle time. With hundreds of thousands of transactions completed annually, we are proud to play a significant role in powering resale, reuse, and the circular economy. Our ValuesAt blithequark, we are guided by a set of core values that shape our company culture and drive our success:* Make Each Dollar Count: We believe that every dollar matters, whether it's the recovery amount or a buyer's budget.We strive to maximize value for our clients and partners. * TakeOur Work Seriously, Not Ourselves: We're a team of passionate individuals who take pride in our work, but we also know how to have fun and laugh at ourselves. * DoThe Hard Things Today That Will Pay Off Tomorrow: We're willing to sacrifice and endure to reach our long-term goals, even if it means facing challenges and setbacks along the way. * Use Trust AsThe Best Measure Of Success: We believe that trust is the foundation of our business, and we strive to earn and maintain the trust of our buyers and sellers.* Find Strength In Numbers: We use data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers. Job SummaryAs a Part-Time Customer Experience Representative, you will be responsible for delivering exceptional customer experiences through various forms of contact, including inbound telephone support, web-based chat support, and email support. You will work closely with our customers to understand their needs and provide personalized solutions to help them achieve their goals.You will also have the opportunity to contribute to process improvements and suggest new ideas to enhance our customer experience. Key Responsibilities* Deliver a personalized, positive customer experience through various forms of contact* Inbound telephone support* Web-based chat support* Email Support* Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity* Advocate on behalf of the customers internally by proactively identifying areas of opportunity* Assist customers with account creation and troubleshooting* Communicate with customers and third-party suppliers ensuring a smooth transaction process* With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries* Complete ongoing and one-time projects to the benefit of customers and internal teamsMinimum Qualifications, Job Skills, and Abilities* High School Diploma/GED Certificate* Positive attitude, hard-working, flexible with changing priorities, and eager to learn* Excellent written and verbal English, reading comprehension, and judgment skills* Ability to come up with meaningful solutions, even if that means thinking outside the box* High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)* Love technology* Think personalized responses are the bomb (even when using a canned/macro)* Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have the ability to work independently or as part of a team to accomplish our goalsPreferred Qualifications* 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between.All the unsung heroes who interact with customers day in and day out...we'd love to chat)* Knowledge of Salesforce or similar customer service programs* Online auction or e-commerce experience is very helpful* Second language skill at a professional proficiency level (Spanish or French)* Typing speed of 35 WPMScheduleThis is a part-time position, 20 hours a week. The schedule will be Monday-Friday, and you will work one of the following shifts:* 11:00 AM - 3:00 PM MT (M-F)* 2:00 PM - 6:00 PM MT (M-F)* 9:00 AM - 1:00 PM MT (M-F)Compensation and BenefitsThe pay rate for this role will range between $19.23 to $20.23 per hour.We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity. As a blithequark employee, you will enjoy a range of benefits, including:* Competitive compensation packages including bonus* Telecommuting and remote work options* Team off-sites, social events, annual company events, and frequent extracurricular activities* Unlimited snacks and drinksIf you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this role.Please visit our website at [www.bstock.com/careers]( to learn more about our company culture and values. You can also apply directly through our website by clicking on the "" button. We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone can thrive. Thank you for considering this opportunity to !