Experienced Music Industry Chat Customer Relations Agent – Virtual Contact Center

Are you a music enthusiast with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join the blithequark family as a Chat Customer Relations Agent, where you'll be at the forefront of delivering exceptional customer experiences in the music industry. About blithequarkblithequark is a full-service virtual Contact Center outsourcing company built FORThe People! Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're committed to providing a flexible, supportive work environment that fosters growth and success.As a Chat Customer Relations Agent, you'll be part of an awesome team that's passionate about music and dedicated to helping fans navigate the world of music. ResponsibilitiesAs a Chat Customer Relations Agent, you'll play a vital role in helping fans via ticketing, including:* Purchasing merchandise* Password resets* Website assistance and troubleshooting* And more! Your primary responsibilities will include:* Expressing genuine empathy and concern for customers' issues and addressing them as if they were your own* Answering, evaluating, and prioritizing requests from customers having questions or experiencing problems with services or products* Identifying high-risk customer situations and escalating them appropriately without hesitation* Keeping up with multiple chats at a time* Accurately documenting all required information and chat details in the ticketing system* Responding to and resolving open issues in an appropriate timeframe* Identifying trends related to systems, platforms, and/or customers and escalating them to management* Multi-tasking using multiple systems* Skillfully changing from one task to another without loss of efficiency or composure* Maintaining punctuality and attendance at all scheduled times* Remaining positive and professional in all customer interactions* Flexibility to cross-train as requestedQualificationsTo succeed in this role, you'll need:* A LOVE of music!We represent the biggest artists in Pop and Country, so you'll need to be up-to-date on the latest music trends. * 1-3 years of call center chat experience required* Technical experience strongly preferred, with experience in Zendesk being a definite plus* Ability to type 30 wpm with 90% accuracy or above consistently* Strong messaging communication skills, active listening abilities* Ability to work independently and utilize resources to resolve customer issues* Great understanding of text and chat acronyms* Excellent grammar* Previous work-from-home experience preferred* Understanding of contact center support metrics and ability to implement actions for improvementHardware/Software RequirementsTo ensure a seamless and efficient experience, you'll need:* Your own computer with:+ Processor: Intel Core i5 5200 Series or greater (must have 4 cores)+ Memory: 8GB on Windows 10 or higher / 10 64 bits+ Screen Resolution: 1280x768 or higher, dual monitors required with webcam+ USB headset* Up-to-date antivirus software installed on the platform and a recent scan completed* Hardwired to router* Firewall enabledWork Environment and CultureAs a Chat Customer Relations Agent at blithequark, you'll enjoy:* A flexible, remote work environment that allows you to work from the comfort of your own home* A supportive team that's passionate about music and dedicated to helping fans* Opportunities for growth and development in a dynamic, fast-paced industry* A positive and professional work culture that values empathy, understanding, and exceptional customer serviceCompensation and BenefitsAs a 1099 contract employee, you'll enjoy:* Competitive hourly rate: $13.00-$15.00 per hour* Flexible scheduling to accommodate your needs* Opportunities for career growth and advancement in a dynamic industryIf you're a music enthusiast with a passion for helping others, we encourage you to apply for this exciting opportunity.Please visit our website to learn more and. ! Join the blithequark family today and start making a difference in the music industry!