Experienced Customer Care Agent – Live Chat Support for blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark, a leading online retailer in the Lighting Industry, is seeking highly motivated and adventurous Customer Care Agents to of friendly and dedicated professionals. About blithequarkblithequark is the fastest growing online retailer in the Lighting Industry, and we're not slowing down anytime soon!Our company culture is built on the principles of teamwork, innovation, and a commitment to excellence in everything we do. We're proud to have been recognized as a top 5 place to work in the state of Pennsylvania in 2021 and as a provider of Best Customer Service in the country by Newsweek magazine. As a Customer Care Agent at blithequark, you'll be working with our customers over the phone, on live chat, and through email to create raving fans for our brand every single day. You'll be part of a team-oriented, positive environment where we work hard to move forward, but also make time for fun and creativity.We're looking for team members who are highly motivated, flexible, and adventurous, with a willingness to learn new skills and think outside the box to come up with new ideas for the good of the whole company. Key Responsibilities:* Provide exceptional customer service to our clients via phone, live chat, and email* Respond to customer inquiries and resolve issues in a timely and professional manner* Utilize problem-solving skills to resolve complex customer complaints and concerns* Collaborate with team members to achieve customer satisfaction and loyalty goals* Stay up-to-date on product knowledge and company policies to provide accurate information to customers* Participate in training and development programs to improve customer service skills and product knowledge* Meet or exceed performance metrics and targets for customer satisfaction, first call resolution, and salesEssentialQualifications:* High school diploma or equivalent required; associate's or bachelor's degree preferred* 1-2 years of customer service experience in a call center or retail environment* Excellent communication and interpersonal skills* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines* Strong problem-solving and analytical skills* Ability to work independently and as part of a team* Proficiency in bolthires Office and bolthires SuitePreferredQualifications:* Experience with live chat software and customer relationship management (CRM) systems* Knowledge of the lighting industry and products* Bilingual or multilingual skills* Experience with sales and customer retention strategies* Certification in customer service or a related fieldSkills and Competencies:* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines* Strong attention to detail and organizational skills* Ability to work independently and as part of a team* Proficiency in bolthires Office and bolthires Suite* Strong customer service skills and a passion for delivering exceptional customer experiencesCareer Growth Opportunities and LearningBenefits:* Opportunities for career advancement and professional growth within the company* Training and development programs to improve customer service skills and product knowledge* Access to industry-leading technology and tools to enhance productivity and efficiency* Collaborative and supportive work environment with a team of dedicated professionals* Recognition and rewards for outstanding performance and contributions to the companyWork Environment and Company Culture:* blithequark is a team-oriented, positive environment where we work hard to move forward, but also make time for fun and creativity.* Our office is located in Selinsgrove, Pennsylvania, and we offer flexible full-time schedules during our customer service hours of 8 am - 6 pm, Monday through Friday. * We pride ourselves on being different from our competition by making an effort to "wow" everyone we contact in our daily business endeavors. * We're committed to creating a work environment that is inclusive, diverse, and supportive of all employees. Compensation, Perks, andBenefits:* Competitive hourly rate of $16.00 per hour, with a $1.00 per hour increase after 60 days of employment* Quarterly bonus and commissions on product sales* Opportunities for career advancement and professional growth within the company* Training and development programs to improve customer service skills and product knowledge* Access to industry-leading technology and tools to enhance productivity and efficiency* Collaborative and supportive work environment with a team of dedicated professionals* Recognition and rewards for outstanding performance and contributions to the companyIf you're a motivated and adventurous individual with a passion for delivering exceptional customer experiences, we want to hear from you!to of dedicated professionals at blithequark.