Experienced Customer Support Representative - Remote Opportunity to Empower Small Businesses Across the United States

Are you a motivated and forward-thinking individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, technology-driven environment and enjoy thinking outside the box? If so, we invite you to join the dynamic team at blithequark, where you will have the opportunity to make a meaningful impact on the lives of small business owners across the United States. At blithequark, we are committed to empowering small businesses to be competitive and grow. Our team is driven by integrity, transparency, and teamwork, and we are seeking a creative and analytical problem solver with a compassionate spirit and desire to help others to join our ranks.As a Customer Support Representative, you will play a critical role in providing enthusiastic customer service for inbound and outbound phone and email support, working closely with other departments to resolve issues efficiently and effectively. Job Duties andResponsibilities:* Provide exceptional customer service for inbound and outbound phone and email support, responding promptly and accurately to customer inquiries and concerns* Be compassionate and dedicated in handling escalated issues, working closely with customers to resolve problems and provide solutions* Collaborate with other departments to ensure seamless communication and effective issue resolution* Utilize multiple software programs to manage customer interactions, ensuring timely and accurate responses to customer communications* Maintain and promote excellent client relations by delivering strong and proactive follow-up to customers* Adhere to defined procedures, standards, and performance expectations, ensuring consistency and quality in all customer interactionsRequired Skills:### Communication* Clear and effective communication skills, both verbal and written, to communicate with internal and external customers at all levels* Ability to communicate complex information in a clear and concise manner* Excellent documentation skills, with the ability to accurately record and document customer interactions* Keen comprehension skills, with the ability to clearly understand and state the issues customers present* Good composition skills, with the ability to compose grammatically correct, concise, and accurate written responses* Excellent attention to detail, with the ability to accurately capture and record customer information### Customer Focus* Ability to listen, empathize, and understand customer concerns, providing personalized solutions to meet their needs* Strong interpersonal skills, with the ability to build rapport and trust with customers* Demonstrable conflict resolution and negotiating skills, with the ability to resolve issues efficiently and effectively* Ability to determine customer needs and provide appropriate solutions, ensuring customer satisfaction and loyalty### Problem Solving* Take ownership of issues and strive for one-call resolution, ensuring timely and effective issue resolution* Ability to make quick and accurate judgments and decisions, with the ability to adapt to changing circumstances* Strong time management skills, with the ability to prioritize tasks and manage multiple customer interactions simultaneously* Action-oriented and self-disciplined, with the ability to work independently and as part of a team* Organized and detail-oriented, with the ability to accurately record and document customer interactions### Technology* Proficient with bolthires Office programs, including Word, Excel, and Outlook* Excellent data entry and documentation skills, with the ability to accurately record and document customer interactions* Ability to quickly learn and understand new programs and technology, with a willingness to adapt to changing circumstances* Quickly develop a strong knowledge of payments products, with the ability to provide expert advice and guidance to customers* Ability to work in a fast-paced, technology-driven environment, with the ability to adapt to changing circumstances and prioritiesQualifications:* High School Diploma required; Bachelor's degree preferred; equivalent work experience considered* Two years of customer service experience preferred; knowledge of payments industry a plus* Bilingual English/Spanish a plus, with the ability to communicate effectively with customers in multiple languagesWhat We Offer:* Competitive compensation and benefits package* Opportunity to work with a dynamic and growing company* Collaborative and supportive work environment* Professional development and growth opportunities* Recognition and rewards for outstanding performanceIf you are a motivated and forward-thinking individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity to join the team at blithequark.Please submit your cover letter and resume on our website, and we will review your application carefully. Selected candidates will be contacted for an interview, and will be subject to a background check prior to receiving an employment offer. Don't miss this opportunity to join a dynamic team and make a meaningful impact on the lives of small business owners across the United States. to become a part of the blithequark team!