Experienced Customer Experience Agent – Global Support and Operations

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for troubleshooting complex issues? If so, we invite you to join blithequark's rapidly growing Marketplace Live Operations team as a Customer Experience Agent. As a key member of our global support team, you will be responsible for addressing the most pressing needs and concerns of blithequark's thousands of partner merchants, customers, and dashers worldwide.About blithequarkAt blithequark, our mission is to empower local economies and connect people with possibility. We're a technology and logistics company that started with door-to-door delivery, and we're now looking for team members who can help us go from a company that's known for delivering food to a company that people turn to for any and all goods. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Job Highlights* Full-time position with a direct contract with blithequark* Weekly pay (every Friday)* Competitive compensation package, including a base salary of $15,000 MXN monthly, monthly wellness bonus of $1,000 MXN, and performance bonus of up to $3,750 MXN* Additional benefits, including paid personal days, work-from-home equipment, life insurance, Aguinaldo, and savings fund* Opportunity to work in a dynamic and rapidly growing team, with a focus on customer experience and support* Collaborative and inclusive work environment, with a commitment to diversity and inclusionKey ResponsibilitiesAs a Customer Experience Agent, you will be responsible for:* Handling three main channels: Inbound Calls, Chats, and Emails for blithequark's partner merchants, customers, and dashers worldwide* Addressing time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner* Developing deep expertise in how blithequark's processes, systems, and resources work, and how to use them to drive positive outcomes* Demonstrating effective communication skills and relationship-building* Exceling at Quality!We want to be the best Customer Experience Company out there! Essential Qualifications* At least 1 year of experience troubleshooting customer issues using email, phone, and chat* Fluent English language skills, with above-average technical fluency (typing speed of 40 WPM)* Experience in a fast-paced customer service role, with resilience in an ever-changing environment* Effective written communication skills, including top-notch grammar, spelling, and the ability to write both formally and casually using blithequark's brand voice and tone* Highly-motivated individual that works well in a team environment* Above-average technological fluency, including smartphone application navigation, computer function navigation, and hotkeys for copy/paste, opening multiple tabs, and emailPreferred Qualifications* Experience maintaining a high level of professionalism* Customer-centric and love helping people* High emotional intelligence and great at building relationships* Very organized, with the ability to juggle both issue resolution and concise communicationWhy You'll Love Working at blithequark* We are leaders - Leadership is not limited to our management team.It's something everyone at blithequark embraces and embodies. * We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. * We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. * We are customer obsessed -Our mission is to grow and empower local economies.We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. * We are all blithequark -The magic of blithequark is our people, together making our inspiring goals attainable and driving us to greater heights. * We offer great compensation and benefits, including comprehensive health insurance, paid time off, and opportunities for professional growth and development. Work Environment and Culture* blithequark is a 24-hour/365-day operation, with a dynamic and rapidly growing team* Collaborative and inclusive work environment, with a commitment to diversity and inclusion* Opportunity to work from home, with work-from-home equipment provided* Flexible scheduling, with the ability to work evenings, weekends, or holidays as neededIf you're a motivated and customer-centric individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through our website. We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment, where everyone has the opportunity to excel and grow. If you need any accommodations, please inform your recruiting contact upon initial connection.