Experienced Live Chat Representative – Customer Service & Sales Expert

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join the dynamic team at blithequark as a Live Chat Representative. As a key member of our customer service and sales team, you will play a vital role in shaping the online experience for our customers, providing timely and effective solutions to their queries, and driving business growth through strategic upselling and cross-selling opportunities. About blithequark At blithequark, we are a forward-thinking organization that values innovation, collaboration, and customer satisfaction above all else. Our mission is to revolutionize the way we interact with customers, providing seamless and personalized experiences that leave a lasting impression. As a Live Chat Representative, you will be part of a diverse and dynamic team that is passionate about delivering exceptional results and exceeding customer expectations. Responsibilities As a Live Chat Representative at blithequark, you will be responsible for: - Responding to multiple inbound chats in a timely and efficient manner, gathering and verifying required information as necessary. - Identifying current and prospective customer needs and determining appropriate solutions to resolve all issues and concerns, as well as qualifying leads and explaining the type of service or product offered that may be beneficial to the customer. - Communicating information and answering questions regarding current promotions and new or upgraded products. - Completing system documentation and tasks to assure follow through of appropriate actions. - Leveraging tools and processes (including prepared responses) appropriately. - Striving to meet defined metrics for productivity, quality, and customer experience. - Maintaining thorough systems, network, and product knowledge. Requirements To succeed as a Live Chat Representative at blithequark, you will need to possess: - A High School diploma or equivalent. - U.S. Citizenship. - The ability to type 35 WPM efficiently. - Excellent grammar and spelling skills. - The ability to recognize consultative upsell/cross-sell opportunities. - The ability to provide a high-level of accuracy with excellent attention to detail. - Excellent interpersonal communication skills (i.e., verbal, written, listening). - Excellent research and customer service problem-solving skills. - Satisfactory meeting of job performance expectations for current position. - Experience with Word, Excel, and Windows. Preferred Qualifications While not required, the following qualifications would be highly desirable: - Previous experience in a customer service or sales role, preferably in a live chat environment. - Familiarity with CRM software and other customer service tools. - Strong analytical and problem-solving skills. - Ability to work in a fast-paced environment with multiple priorities and deadlines. - Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. Skills and Competencies To excel as a Live Chat Representative at blithequark, you will need to possess the following skills and competencies: - Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. - Strong analytical and problem-solving skills, with the ability to think critically and creatively. - Ability to work in a fast-paced environment with multiple priorities and deadlines. - Strong attention to detail and ability to maintain accuracy and quality in all interactions. - Ability to adapt to changing situations and priorities, with a flexible and positive attitude. - Strong research and customer service problem-solving skills, with the ability to provide timely and effective solutions to customer queries. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop their careers. As a Live Chat Representative, you will have access to a range of training and development opportunities, including: - Ongoing training and coaching to enhance your skills and knowledge. - Opportunities for career advancement and professional growth. - Access to a range of employee benefits and perks, including health insurance, retirement plans, and paid time off. - A dynamic and supportive work environment that encourages collaboration and innovation. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. Our team is passionate about delivering exceptional results and exceeding customer expectations, and we are committed to creating a work environment that is supportive, collaborative, and fun. As a Live Chat Representative, you will be part of a diverse and dynamic team that is dedicated to making a difference in the lives of our customers. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: - A salary range of $40,000 - $60,000 per year, depending on experience. - Health insurance, including medical, dental, and vision coverage. - Retirement plans, including 401(k) and pension options. - Paid time off, including vacation days, sick leave, and holidays. - Access to a range of employee benefits and perks, including gym memberships, meal discounts, and more. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we invite you to apply for the Live Chat Representative role at blithequark. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! [](