Experienced Full Stack Customer Success Manager – Strategic Account Services for Premium Beauty Sellers at blithequark

At blithequark, we're revolutionizing the way businesses grow and thrive on the bolthires Store. As a Premium BeautySenior Customer Success Manager, you'll play a pivotal role in shaping the future of our Strategic Account Services (SAS) organization. You'll be responsible for driving business growth for our most influential Sellers, ensuring their satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. About blithequarkblithequark is a leading e-commerce company that's changing the way businesses interact with customers.Our mission is to provide a seamless and personalized shopping experience that exceeds our customers' expectations. We're committed to innovation, customer satisfaction, and employee growth. If you're passionate about the beauty industry and want to be part of a dynamic team that's shaping the future of e-commerce, then we're interested in you. Key ResponsibilitiesAs a Premium BeautySenior Customer Success Manager, you'll be responsible for:* Business Growth+ Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.+ Analyze data and trends to identify, action, and/or influence long-term opportunities to maximize potential for your assigned portfolio of Sellers. + Act as a strategic and influential partner for your Sellers, proactively seeking out new opportunities and creating tailored solutions and recommendations. + Present compelling value propositions using a strategic and consultative approach. + Lead business strategy development and design long-term account plans, collaborating effectively with cross-functional teams and your Sellers to drive customer success with blithequark.* Seller Relationship Management+ Build effective working relationships with your Sellers, being a trusted advisor and business advocate. + Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA. + Drive optimal program and Customer Success Manager satisfaction. + Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. + Play a "consultant" role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations.* Program Process Excellence+ Act as a thought leader in defining success criteria and understanding business needs of Sellers in an ever-changing business environment. + Improve team efficiency and optimize previously defined processes. + Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams. + Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services. + Identify, quantify, and define feature enhancements and new products to improve blithequark products based on customer feedback, data analysis, and feature gaps with competitive products.Essential Qualifications* 4 years of professional experience in the Beauty industry with Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships. * Bachelor's degree or equivalent. * Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. * Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.* Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas. * Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. * Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. Preferred Qualifications* Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B.* Communication and presentation skills. * Effective territory/account management. * Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation. * Understanding of retail math and formulas for the purpose of making business decisions. * Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and bolthires Office Suites.* Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. Compensation and BenefitsOur compensation reflects the bolthires of labor across several US geographic markets. The base pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.bolthires is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Why Join blithequark? * Be part of a dynamic team that's shaping the future of e-commerce. * Work with a diverse and inclusive team that values innovation, customer satisfaction, and employee growth. * Enjoy a competitive compensation package and a range of benefits that support your well-being and career development.* Have the opportunity to work with a wide range of products and services, including our premium beauty offerings. * Be part of a company that's committed to making a positive impact on the world. If you're passionate about the beauty industry and want to be part of a dynamic team that's shaping the future of e-commerce, then we're interested in you. to become a Premium BeautySenior Customer Success Manager at blithequark.