Experienced Customer Service Representative – Hybrid Call Center Role at blithequark

Are you a customer service professional looking for a new challenge? Do you have a passion for delivering exceptional experiences and a knack for navigating complex systems? Look no further than blithequark, a dynamic and forward-thinking organization dedicated to empowering healthcare professionals and connecting them with rewarding employment opportunities. As a certified women-owned small business with over 35 years of experience in staffing for the state of New York, blithequark has established itself as a trusted partner in the healthcare industry. Our team is passionate about making a difference in the lives of our clients and candidates, and we're seeking a talented Customer Service Representative to join our ranks. About blithequark At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is comprised of dedicated professionals who share a passion for delivering exceptional service and making a positive impact. We're proud to be a certified women-owned small business, and we're committed to fostering a culture of diversity, equity, and inclusion. Job Summary We're seeking an experienced Customer Service Representative to join our hybrid call center team. As a key member of our team, you'll serve as a liaison between our clients and candidates, responding to inquiries via phone and email about COBRA, billing eligibility for insurance plans, and general questions about policies and payments. You'll work closely with our Customer Service Supervisor to ensure that all calls are handled efficiently and effectively, and that our clients receive exceptional service. Key Responsibilities * Handle incoming calls and make outbound follow-ups as needed, updating phone status accordingly * Navigate multiple systems, including phone software, documentation tools, and online resources * Maintain clear and accurate records of calls and actions * Respond to inquiries via phone and email about COBRA, billing eligibility for insurance plans, and general questions about policies and payments * Collaborate with our Customer Service Supervisor to ensure that all calls are handled efficiently and effectively * Provide exceptional customer service and support to our clients and candidates Schedule and Location This is a temporary position requiring a 3-month commitment, with strong potential for hire. The schedule is Monday through Friday, 8:30AM-5:00PM. While this position is primarily remote, you must be flexible and available to report on-site if needed. Office locations include Rochester, Buffalo, Syracuse, and Utica. Pay and Benefits * Pay rate: $16.29/hr (increases to $18.22/hr upon hire) * Opportunities for career growth and advancement * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Professional development opportunities and training Essential Qualifications * 1-2 years of customer service experience, preferably in a call center or healthcare setting * Excellent communication and interpersonal skills * Ability to navigate multiple systems and software applications * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * High school diploma or equivalent required; associate's or bachelor's degree preferred Preferred Qualifications * Experience working in a healthcare or insurance setting * Knowledge of COBRA and billing eligibility for insurance plans * Certification in customer service or a related field * Bilingual or multilingual skills Skills and Competencies * Excellent communication and interpersonal skills * Ability to navigate multiple systems and software applications * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * High level of professionalism and courtesy at all times * Ability to maintain confidentiality and handle sensitive information Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Professional development workshops and seminars * Opportunities for advancement and career growth * Access to industry-leading software and technology Work Environment and Company Culture At blithequark, we're proud of our inclusive and supportive work environment. We're committed to fostering a culture of diversity, equity, and inclusion, and we're dedicated to making a positive impact in the lives of our clients and candidates. Our team is passionate about delivering exceptional service and making a difference, and we're seeking like-minded individuals to join our ranks. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!