Experienced Bilingual Customer Service Representative – Remote Opportunity with blithequark

Are you a highly motivated and customer-focused professional looking for a new challenge? Do you possess excellent communication skills and the ability to work effectively in a remote environment? If so, we invite you to join blithequark as a Bilingual Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service to our clients, leveraging your technical expertise and language skills to resolve complex issues and exceed customer expectations. Why Join blithequark? At blithequark, we are committed to helping our employees grow and develop their careers in a supportive and inclusive work environment. As a Bilingual Customer Service Representative, you will have the opportunity to work with a diverse range of clients, develop your technical skills, and contribute to the success of our organization. Our comprehensive benefits package includes: * Competitive hourly rate of $22 * Weekly pay * Fully remote work arrangement * Access to exclusive discounts and perks through our employee benefits program * Opportunities for career growth and professional development Job Responsibilities: As a Bilingual Customer Service Representative, you will be responsible for: * Providing technical support to both English and Spanish-speaking customers via phone and email * Troubleshooting and resolving complex technical issues in a timely and efficient manner * Logging results in our ticketing system and escalating issues when necessary * Collaborating with team members to deliver exceptional customer service and achieve team goals * Identifying and resolving problems in a timely manner, ensuring customer satisfaction and loyalty Qualifications: To be successful in this role, you will need: * A high school diploma or equivalent * Bilingual proficiency in English and Spanish (written and verbal) * At least 6 months of experience in technical support, call center, or help desk environments * Excellent communication and interpersonal skills * Ability to work effectively in a remote environment with minimal supervision * Computer literacy and proficiency in Microsoft Office and other software applications * Familiarity with CCH Pro Systems fx and CCH Access Tax is a plus * Ability to pass a background check Equipment Requirements: To perform this role, you will need: * A Windows 11 PC with Intel Core i3 or better processor * High-speed internet connection (50-100 Mbps download, 10-20 Mbps upload) * Cell phone with reliable coverage * Wired connection via Ethernet cable * Compatibility with our required software (Chromebooks and MacBooks are not compatible) About blithequark: blithequark is a leading provider of staffing and recruitment services, connecting talented individuals with great work opportunities in various industries. With a network of suppliers and partners around the world, we have helped over 450,000 people find work every year. Our commitment to diversity, equity, and inclusion ensures that we provide equal employment opportunities to all qualified employees and applicants, regardless of their background or circumstances. Equal Employment Opportunity: blithequark is an equal employment opportunity employer and complies with all applicable laws and regulations. We are committed to providing a workplace free from discrimination and harassment, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. : If you are a motivated and customer-focused professional looking for a new challenge, please, including your first and last name, contact phone number, and job opportunity of interest. Please note that these job opportunities are available on a first-come, first-served basis, so don't wait to apply! We look forward to hearing from you and exploring how you can contribute to the success of blithequark!