Experienced Full Stack Technical Support / Customer Service Representative – Remote Work Opportunity with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a valued member of our team, you'll have the opportunity to grow your skills, build meaningful relationships with customers, and contribute to the success of a global organization that's committed to making a positive impact. About blithequark At blithequark, we're dedicated to empowering our employees to achieve their full potential. As a forward-thinking company, we're constantly innovating and pushing the boundaries of what's possible. Our inclusive culture is built on the principles of respect, empathy, and open communication, and we're proud to have been recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Join us, and you'll become part of a vibrant community of game-changers who are passionate about delivering exceptional customer experiences and driving business success. Career Growth and Personal Development As a Technical Support / Customer Service Representative at blithequark, you'll have access to a range of training programs, technologies, and continuing support to help you succeed in your role. Our commitment to career growth and personal development is evident in our 80% promotion rate from within, and we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Key Responsibilities As a Technical Support / Customer Service Representative working from home, you'll be responsible for: * Providing inbound customer support using a call flow guide * Resolving technical issues related to hardware, software, and client products * Tracking, documenting, and retrieving information in databases * Being an amazing problem-solver * Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offering additional products and/or services * Delivering expert customer experiences...with a smile Your Qualifications To succeed in this role, you'll need: * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence What's in it for you? As a valued member of our team, you'll enjoy: * Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage) * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Reimagine the best version of you! If you're ready to take your career to the next level and join a dynamic team of game-changers, ! We can't wait to hear from you. Job Type: Full-time Pay: $15.00 - $18.00 per hour Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance * Professional development assistance * Referral program Application Question(s): * Please provide a direct email address. Work Location: Remote HTML Job Description: Experienced Full Stack Technical Support / Customer Service Representative – Remote Work Opportunity with blithequark Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a valued member of our team, you'll have the opportunity to grow your skills, build meaningful relationships with customers, and contribute to the success of a global organization that's committed to making a positive impact. About blithequark At blithequark, we're dedicated to empowering our employees to achieve their full potential. As a forward-thinking company, we're constantly innovating and pushing the boundaries of what's possible. Our inclusive culture is built on the principles of respect, empathy, and open communication, and we're proud to have been recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Join us, and you'll become part of a vibrant community of game-changers who are passionate about delivering exceptional customer experiences and driving business success. Career Growth and Personal Development As a Technical Support / Customer Service Representative at blithequark, you'll have access to a range of training programs, technologies, and continuing support to help you succeed in your role. Our commitment to career growth and personal development is evident in our 80% promotion rate from within, and we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Key Responsibilities Providing inbound customer support using a call flow guide Resolving technical issues related to hardware, software, and client products Tracking, documenting, and retrieving information in databases Being an amazing problem-solver Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred Offering additional products and/or services Delivering expert customer experiences...with a smile Your Qualifications Strong focus on building customer relationships 1+ year of customer service experience Technical support experience preferred Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States or have a valid U.S. address for residence What's in it for you? Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage) Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Reimagine the best version of you! If you're ready to take your career to the next level and join a dynamic team of game-changers, ! We can't wait to hear from you. Job Type: Full-time Pay: $15.00 - $18.00 per hour Benefits: 401(k) Dental insurance Employee assistance program Health insurance Professional development assistance Referral program Application Question(s): Please provide a direct email address. Work Location: Remote