Experienced Equipment Services Coordinator/Customer Service Representative – Driving Operational Efficiency at blithequark

Are you a highly organized and customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the dynamic team at blithequark as an Equipment Services Coordinator/Customer Service Representative. In this pivotal role, you will play a critical part in ensuring seamless operations, driving customer satisfaction, and contributing to the growth and success of our organization. About blithequark blithequark is a leading provider of innovative solutions and services, dedicated to empowering businesses and individuals to reach their full potential. Our team is comprised of talented professionals who share a common vision: to deliver exceptional value, foster meaningful relationships, and drive positive change. As a valued member of our team, you will have the opportunity to work with cutting-edge technologies, collaborate with industry experts, and contribute to the development of new ideas and initiatives. Key Responsibilities As an Equipment Services Coordinator/Customer Service Representative at blithequark, you will be responsible for: * Scheduling and coordinating daily activities for 15+ technicians, ensuring seamless execution of service calls and projects * Interfacing directly with Field Service Supervisors, customers, and sales teams to address queries, resolve issues, and provide exceptional customer service * Identifying gaps in schedules and providing input on technician capacity to optimize resource allocation and improve operational efficiency * Collaborating with various teams to find solutions to scheduling exceptions, ensuring timely completion of service calls in accordance with service level agreements * Working in SAP to support service activities, manage parts ordering, and process returns in a timely and accurate manner * Participating in strategic initiatives to drive organizational efficiency, improve processes, and enhance customer satisfaction * Researching and resolving ticket scheduling issues using complex systems, ensuring seamless resolution of customer queries * Monitoring and responding to incoming requests and emails related to special projects, providing timely and effective support to customers and internal stakeholders Requirements To succeed in this role, you will need: * A high school diploma or GED, with 1-2 years of experience in customer service or logistics/transportation * Strong organizational skills, with the ability to multi-task and prioritize tasks effectively * Advanced communication skills, both verbal and written, with the ability to articulate complex ideas and resolve customer queries * Intermediate skills in Microsoft applications, with the ability to learn and adapt to new systems and technologies * A customer-focused mindset, with a passion for delivering exceptional service and driving customer satisfaction Nice-to-Haves While not essential, the following skills and experiences would be highly valued: * Experience in the beverage industry, with knowledge of industry-specific processes and procedures * Familiarity with SAP or similar applications, with the ability to learn and adapt to new systems and technologies Benefits As a valued member of the blithequark team, you can expect: * Comprehensive health insurance, including medical, dental, and vision coverage * A 401(k) plan, with company matching to support your long-term financial goals * Paid time off, allowing you to recharge and pursue your passions * Life insurance, providing peace of mind and financial security for you and your loved ones * Opportunities for career growth and professional development, with training and mentorship programs to support your success Work Environment and Company Culture At blithequark, we pride ourselves on creating a dynamic and inclusive work environment that fosters collaboration, innovation, and growth. Our team is comprised of talented professionals from diverse backgrounds and industries, united by a shared passion for delivering exceptional value and driving positive change. We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive rewards program. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Equipment Services Coordinator/Customer Service Representative role at blithequark. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We look forward to hearing from you! Why Join blithequark? At blithequark, we offer a unique opportunity to join a dynamic and innovative organization, dedicated to empowering businesses and individuals to reach their full potential. As a valued member of our team, you will have the opportunity to: * Work with cutting-edge technologies and innovative solutions * Collaborate with industry experts and thought leaders * Contribute to the development of new ideas and initiatives * Drive customer satisfaction and loyalty * Enjoy a comprehensive rewards program and benefits package * Pursue professional development opportunities and training programs What We Offer As a member of the blithequark team, you can expect: * A dynamic and inclusive work environment that fosters collaboration, innovation, and growth * Opportunities for career growth and professional development * Comprehensive health insurance, including medical, dental, and vision coverage * A 401(k) plan, with company matching to support your long-term financial goals * Paid time off, allowing you to recharge and pursue your passions * Life insurance, providing peace of mind and financial security for you and your loved ones * Flexible work arrangements, including remote work options * A comprehensive rewards program, including bonuses and recognition programs If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Equipment Services Coordinator/Customer Service Representative role at blithequark. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We look forward to hearing from you! At blithequark, we are committed to building a diverse and inclusive team of talented professionals who share our passion for delivering exceptional value and driving positive change. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to and contribute to our mission to empower businesses and individuals to reach their full potential.