Remote Customer Support Assistant – blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to at blithequark as a Remote Customer Support Assistant. In this role, you will be the face of our brand, providing top-notch support to our valued customers while working from the comfort of your own home. About blithequark blithequark is a leading innovator in the beverage industry, dedicated to providing high-quality products and exceptional customer experiences. Our team is passionate about delivering results-driven solutions that exceed customer expectations. As a Remote Customer Support Assistant, you will be an integral part of our customer service operations, working closely with our customers to resolve issues, answer questions, and provide personalized support. Key Responsibilities As a Remote Customer Support Assistant, your primary responsibilities will include: * Providing exceptional customer support through phone, email, and chat channels, addressing inquiries and troubleshooting issues with a high level of professionalism and empathy. * Resolving customer complaints or concerns in a timely and effective manner, ensuring satisfaction with the blithequark brand. * Processing orders, returns, and exchanges promptly and accurately, maintaining a high level of attention to detail. * Maintaining a high level of product knowledge, including promotions and special offers, to provide accurate information to customers. * Assisting in documenting customer interactions and updating customer records in our system. * Collaborating with other departments when needed to resolve complex issues and escalating when necessary. * Following company protocols and policies to ensure consistency in support delivery. * Maintaining response time and quality standards set by the company and blithequark. Required Skills and Qualifications To succeed in this role, you will need: * Proven experience in customer service or support, preferably in a remote setting. * Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues. * Ability to multitask and prioritize effectively in a fast-paced environment, with a strong focus on customer satisfaction. * Strong problem-solving skills and attention to detail, with the ability to handle challenging situations with calm and professionalism. * High school diploma or equivalent; college degree preferred. * Proficiency in customer support tools (Zendesk, Freshdesk, etc.) is a plus. * Comfortable with using digital tools and platforms to manage customer interactions and track issues. * Positive attitude with a focus on customer satisfaction. Experience We are looking for candidates with: * 1+ years of experience in customer service or a related field. * Prior experience in a remote working environment is highly advantageous. * Experience in the beverage or food industry is a plus, though not required. Working Hours As a Remote Customer Support Assistant, you will work a full-time schedule of 40 hours per week, with flexible working hours within the range of 8 AM to 8 PM (local time), Monday to Friday. Occasional weekend shifts may be required, with prior notice provided. Knowledge, Skills, and Abilities To excel in this role, you will need: * Strong knowledge of customer service best practices. * Ability to handle challenging situations with calm and professionalism. * Exceptional organizational skills and the ability to manage multiple inquiries at once. * Self-motivated with the ability to work independently in a remote environment. * Familiarity with blithequark products, services, and brand values is an advantage. * Tech-savvy and quick to adapt to new software and tools. Benefits As a Remote Customer Support Assistant at blithequark, you will enjoy: * Competitive salary and performance-based bonuses. * Remote work flexibility, allowing you to work from the comfort of your home. * Comprehensive health, dental, and vision insurance plans. * Paid time off (PTO) and holiday pay. * Retirement savings plan with company matching. * Opportunities for career development and training. * Employee discounts on blithequark products. Why Join blithequark? By joining our team at blithequark, you will have the opportunity to: * Be part of a global leader in the beverage industry and support a brand that values its customers and employees. * Enjoy the benefits of working remotely with flexible hours, offering a healthy work-life balance. * Work with a supportive, innovative team that encourages professional growth and development. * Access to numerous employee perks and opportunities for advancement within the company. * Join a company committed to diversity, inclusion, and sustainability. If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to submit your resume and a cover letter outlining your experience and suitability for the role. Please apply directly through the blithequark careers portal or email your application to us. We look forward to hearing from you and reviewing your application.