Associate, Customer Engagement – Delivering Exceptional Service at blithequark

Are you passionate about delivering exceptional customer experiences and making a lasting impact on the world? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as an Associate, Customer Engagement, where you'll play a critical role in shaping the future of customer service and engagement. About blithequark At blithequark, we're committed to refreshing the world and making a difference in the lives of our customers, employees, and communities. With a rich history spanning over 130+ years, we've built a legacy of innovation, inclusivity, and continuous learning. Our purpose is to refresh the world and make a difference, and we're taking deliberate action to nurture an inclusive culture that's grounded in our company purpose. Job Summary As an Associate, Customer Engagement, you'll be the face of blithequark, providing exceptional service and support to our customer base through various communication channels. You'll be responsible for handling routine customer service inquiries, escalation calls, and general customer service inquiries related to mechanical service calls and general customer service inquiries. This role is critical in supporting blithequark's goals, and you'll be on the front lines of providing the highest quality service. Key Responsibilities * Act as a company ambassador through accurately diagnosing service issues to deliver high-quality service via multiple customer contact channels. * Provide equipment service and general customer support through successful resolution. * Accurately capture the voice of our customers to drive first-call resolution across functions. * Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders. * Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction. * Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer's needs and resolve issues. * Escalate customer issues within established guidelines to ensure timely resolution. * Understand performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals. Ensure new/revised processes are understood and immediately applied to customer interactions. * Access multiple system applications simultaneously to effectively service customers. Actively participate and contribute in engagement and team-building activities. * Assist with projects per business needs. Qualifications & Requirements * High School Diploma or equivalent * 2+ years customer service or contact center experience with great communication and people skills * Microsoft Office experience required * CRM experience preferred, but not required * High-speed internet * Ability to connect via hardwire What We Can Offer * Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including blithequark's portfolio of brands. * Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day. Skills * Computer Literacy * Customer Service * Detail-Oriented * Microsoft Office * Oral Communications * Recordkeeping * Relationship Building * Technical Support * Troubleshooting Compensation & Benefits * Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. * A full range of medical, financial, and/or other benefits, dependent on the position, is offered. * Annual Incentive Reference Value Percentage: 7.5 Our Purpose & Growth Culture We're taking deliberate action to nurture an inclusive culture that's grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. If you're passionate about delivering exceptional customer experiences and making a lasting impact on the world, we invite you to apply for this exciting opportunity. Please through the link below: We look forward to hearing from you and exploring how you can contribute to our mission to refresh the world and make a difference!