Experienced Full Stack Reservations Consultant – Social Media & Live Chat Specialist – Contract to Hire Opportunity at blithequark

Are you a travel enthusiast with a passion for delivering exceptional customer experiences? Do you have a knack for multitasking and managing multiple digital platforms? If so, we invite you to join blithequark, a forward-thinking travel company on a mission to revolutionize the way people explore the world. As a dedicated Reservations Consultant, you will be the front-line voice of blithequark, providing seamless booking experiences and exclusive travel deals to our members across social media and live chat channels. About blithequark At blithequark, we're on a mission to help people go further for less. Our innovative approach to travel has earned us a reputation as a trusted and reliable partner for travelers worldwide. With a focus on customer satisfaction and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the travel industry. As a member of our team, you'll be part of a dynamic and supportive environment that encourages growth, creativity, and collaboration. Role Overview As a Reservations Consultant, your primary responsibility will be to manage all customer interactions across our digital platforms. This includes: * Responding promptly to social media comments and messages across Facebook, Instagram, Meta Messenger, and other platforms * Moderating posts and engaging with customers in a professional, brand-aligned manner * Managing live chat across multiple booking sites and Shopify chat * Handling reservation inquiries, providing accurate product/travel information, and supporting customers through the booking process * Escalating complex queries to the reservations team where required * Tracking and reporting on common inquiries to help improve customer experience Key Responsibilities * Reservations bookings for Members and assist with enquiries * Monitor and respond to inquiries across Facebook, Instagram, Meta Messenger, and other social media platforms * Moderate and engage with post comments in a professional, brand-aligned manner * Manage Live Chat across multiple booking sites and Shopify chat * Assist with chatbot setup, optimisation, and workflows to improve response times * Handle reservation inquiries, provide accurate product/travel information, and support customers through the booking process * Escalate complex queries to the reservations team where required * Track and report on common inquiries to help improve customer experience Requirements * 5+ years of experience in the Travel Industry * Expedia TAAP, Hotel Beds Experience, or Amadeus certification * Proven experience in customer service, reservations, or live chat management * Proficiency in Meta Messenger, Shopify Chat, and Live Chat platforms * Strong written communication skills with excellent grammar and tone * Ability to multitask and manage multiple chat windows efficiently * Experience with chatbot setup and automation tools preferred * Availability to work full-time with flexible hours (including evenings or weekends if required) * Passion for travel and helping customers What We Offer * Full-time, long-term role with growth opportunities * Remote work flexibility * Supportive, fun, and fast-paced team environment * Be part of a growing travel company with exciting future plans * Competitive compensation and benefits package * Opportunities for professional development and career growth * Collaborative and dynamic work environment Essential Skills and Competencies * Excellent written and verbal communication skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Proficiency in social media management tools and live chat platforms * Experience with chatbot setup and automation tools preferred * Strong attention to detail and ability to multitask * Ability to work independently and as part of a team Preferred Qualifications * Experience with Expedia TAAP, Hotel Beds Experience, or Amadeus * Certification in customer service or reservations management * Experience with chatbot setup and automation tools * Proficiency in multiple languages Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As a Reservations Consultant, you'll have access to: * Regular training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * Collaborative and dynamic work environment * Flexible work arrangements and remote work options Work Environment and Company Culture Our team is passionate about delivering exceptional customer experiences and creating a supportive and inclusive work environment. As a Reservations Consultant, you'll be part of a dynamic and fast-paced team that's committed to excellence. We value: * Collaboration and teamwork * Innovation and creativity * Customer satisfaction and loyalty * Professional development and growth * Work-life balance and flexibility Compensation, Perks, and Benefits We offer a competitive compensation and benefits package that includes: * Competitive salary and bonus structure * Comprehensive health and wellness benefits * Retirement savings plan and stock options * Flexible work arrangements and remote work options * Professional development and training opportunities * Collaborative and dynamic work environment If you're a motivated and customer-focused individual with a passion for travel, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! [](