Experienced Full Stack Customer Care Professional – Health Insurance, Remote Opportunity at blithequark

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark as an Experienced Full Stack Customer Care Professional – Health Insurance, Remote Opportunity. About blithequark At blithequark, we're dedicated to helping people achieve financial clarity and live lives of purpose and gratitude. Our team of passionate professionals is committed to providing exceptional customer experiences that exceed our clients' expectations. As a Customer Care Professional, you'll be at the forefront of this mission, working closely with clients to understand their unique needs and provide personalized solutions. The Role As an Experienced Full Stack Customer Care Professional, you'll be responsible for delivering exceptional customer experiences through phone and other communication channels. You'll work closely with clients to understand their needs, provide personalized solutions, and ensure that their issues are resolved efficiently and effectively. Your passion for serving others, combined with your integrity and commitment to excellence, will make you a valuable asset to our team. Key Responsibilities * Provide exceptional customer experiences through phone and other communication channels * Work closely with clients to understand their needs and provide personalized solutions * Resolve client issues efficiently and effectively, ensuring high levels of customer satisfaction * Collaborate with internal teams to ensure seamless communication and issue resolution * Stay up-to-date with product knowledge and industry trends to provide informed solutions * Participate in ongoing training and development to enhance skills and knowledge * Meet or exceed performance metrics, including Average Handle Time (AHT) and First-Call Resolution (FCR) Essential Qualifications * High school diploma or equivalent experience * Post-secondary education is preferred * Experience navigating complex customer interactions from support through to resolution * Ability to welcome change and contribute to continuous improvement in a fast-paced work environment * Ability to work in a remote setting with a private, secure, distraction-free workspace * Reliable power and hard-wired internet connection via ethernet to router/modem * Internet speed minimum requirements: 30 mbps download/10 mbps upload * Ability to pass a criminal background check Preferred Qualifications * Proficiency navigating multiple systems at once (CRM, Policy/admin platforms, knowledge base, etc.) and documenting during/after calls * Demonstrated success working in an omni-channel environment (phone + email/chat) and documenting calls in real-time with high accuracy * Strong documentation skills with clear case notes that enable handoffs without rework * Typing/data entry speed and accuracy while maintaining call quality * Exposure to continuous-improvement practices (Lean/Six Sigma Yellow Belt or equivalent); track record of proposing or piloting process improvements that reduced After Call Work (ACW) or rework * Service-recovery/ownership orientation-closing the loop with customers and FP's * Comfort working with sensitive or complex life events (Claims, caregiving situations) with empathy and professionalism Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping you grow and develop your skills and knowledge. As a Customer Care Professional, you'll have access to: * Ongoing training and development to enhance skills and knowledge * Structured and ongoing training, including product knowledge and industry trends * Regular meetings with your manager to discuss performance and goals * Monthly coaching sessions to support your career growth and development * Career advancement programs and stretch opportunities across the organization * A supportive team environment that encourages collaboration and continuous improvement Work Environment and Company Culture At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and empowering. Our team is committed to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. Compensation, Perks, and Benefits We offer a competitive hourly wage of $23.46, with opportunities for growth and advancement. Our benefits package includes: * Comprehensive medical, vision, and dental insurance * 401(k) matching up to 6% and a pension plan * 4-weeks of PTO + 12 paid holidays * Up to 20 hours of volunteer time off * Corporate gift matching up to 3:1 * No nights or weekends! * And more! What to Expect After Completing Your Application The application process for this role consists of two parts – the application and a job skills assessment. After submitting your application, you will receive a link by email inviting you to complete the self-paced skills assessment through our partner Modern Hire. The assessment invitation will be sent from "blithequark Recruiting Team ([email protected])". Both parts of the application process must be completed to be considered for this role. Although you may not need the entire time, please allow 45 minutes to complete the assessment. The assessment will guide you through a series of questions that will evaluate job-related skills and strengths. If you do not receive the invitation email from "blithequark Recruiting Team ([email protected])," try refreshing your inbox as emails may take up to 15 minutes to send. Check your spam and junk folders for an email from "blithequark Recruiting Team ([email protected])." If the email was sent to spam, mark as “Not Spam” to ensure you receive all future emails related to your application. Confirm you applied with your correct email by logging into your candidate home here. You will need to reset your password or apply again with your right email if you didn’t the first time. If you applied for a similar role in last few months and already completed an assessment, no further action is needed from you and you won't receive an email. Equal Employment Opportunity and Reasonable Accommodation blithequark provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. blithequark is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources. Pay Transparency blithequark's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. This role starts at a competitive hourly wage of $23.46. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors blithequark deems important. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please and complete the job skills assessment to be considered for this role. We look forward to hearing from you!