Experienced Phone Customer Service Representative – Retention and Satisfaction Expert

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join blithequark's dynamic team as a Phone Customer Service Representative, where you'll play a vital role in driving subscription retention and satisfaction for our valued customers. About blithequark blithequark is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. With a strong commitment to customer satisfaction and a culture of excellence, we're dedicated to building long-term relationships with our clients and partners. Our team is passionate about making a positive impact, and we're seeking like-minded individuals to join our mission. Job Summary As a Phone Customer Service Representative at blithequark, you'll be the face of our company, engaging with customers via inbound phone calls to address their concerns, resolve issues, and provide exceptional service. Your primary goal will be to minimize cancellations and maximize retention rates, while maintaining a high level of customer satisfaction. If you're a skilled communicator with a customer-focused approach, we encourage you to apply for this exciting opportunity. Key Responsibilities • Engage with customers via inbound phone calls to address their concerns, resolve issues, and provide exceptional service • Utilize strong problem-solving skills to identify and anticipate customer needs, ensuring timely and effective resolution • Effectively prioritize work time to ensure productivity standards are achieved, while maintaining a high level of customer satisfaction • Make customers feel valued and appreciated through personalized interactions and proactive communication • Collaborate with internal teams to resolve complex issues and provide seamless customer experiences • Stay up-to-date on product knowledge, policies, and procedures to provide accurate and informed responses to customer inquiries • Participate in ongoing training and development to enhance skills and knowledge, ensuring continued growth and success in the role Essential Qualifications • Strong computer navigation skills and PC knowledge, with experience using customer relationship management (CRM) software • Passionate about helping others and delivering exceptional customer experiences • Excellent communication and interpersonal skills, with the ability to speak in a pleasant tone and retain composure in challenging situations • Proficient ability to read, write, and speak the English language, with a focus on clear and concise communication • Ability to work in a fast-paced, team-oriented environment with a high level of energy and enthusiasm • Customer Service background or experience working with people, with a proven track record of success in a similar role Preferred Qualifications • Experience working in a call center or customer-facing environment, with a strong understanding of customer service principles and practices • Familiarity with blithequark's products and services, or a willingness to learn and adapt to our unique offerings • Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CCEP) • Experience working in a remote or virtual environment, with a strong ability to self-motivate and manage time effectively Skills and Competencies • Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders • Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues • Ability to work in a fast-paced, team-oriented environment with a high level of energy and enthusiasm • Strong time management and prioritization skills, with the ability to meet productivity standards and deadlines • Proficient ability to use CRM software and other technology tools to manage customer interactions and data • Ability to adapt to changing situations and priorities, with a flexible and responsive approach to customer needs Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills and knowledge. As a Phone Customer Service Representative, you'll have access to ongoing training and development opportunities, including: • Ongoing training and coaching to enhance skills and knowledge • Opportunities for career advancement and professional growth • Access to industry-leading tools and technology to support customer interactions and data management • Collaborative and supportive team environment, with regular feedback and coaching • Recognition and rewards for outstanding performance and contributions to the team Work Environment and Company Culture blithequark is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering, with a focus on: • Flexible work arrangements, including remote and flexible scheduling options • Collaborative and team-oriented culture, with regular team-building and social events • Ongoing training and development opportunities to enhance skills and knowledge • Recognition and rewards for outstanding performance and contributions to the team • Access to industry-leading tools and technology to support customer interactions and data management Compensation, Perks, and Benefits As a Phone Customer Service Representative at blithequark, you'll enjoy a competitive compensation package, including: • Health Insurance • Employee Savings Plan - 401(k) • Life Insurance • PTO • Wear jeans every day • Regular events that bring you and your coworkers together outside the office for fun, informal events • Free parking • Discounts available through blithequark and its parent company, Hearst If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you!