Experienced Customer Service Trainee – Federal Employee Program (FEP) Team at blithequark

Are you passionate about delivering top-tier customer service in a fast-paced environment with opportunities for growth and development? Do you have a knack for resolving customer inquiries and problems in a timely and accurate manner? If so, we encourage you to apply for the Experienced Customer Service Trainee position on our Federal Employee Program (FEP) team at blithequark. About blithequarkAs a leading health benefit plan company, blithequark has been helping Tennesseans find their own unique paths to good health for over 65 years.We're not just a company – we're your neighbors and friends, fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial, and community good health for today, and a bright outlook for an even healthier tomorrow. At blithequark, we're committed to making a positive impact on the lives of our customers, employees, and the community we serve. Job ResponsibilitiesAs a Customer Service Trainee on our FEP team, you'll engage with members and providers to handle customer service inquiries via the telephone.Your key responsibilities will include:* Receiving, investigating, and resolving all customer inquiries timely and accurately* Handling customer service inquiries and problems via the telephone* Ensuring all customer communication is clearly documented* Interacting through various channels such as Chat, Phone, Email, and TEAMS* Educating callers to ensure resolution is achieved on first contact* Participating in required testing and training programs* Maintaining flexibility due to rotating schedules and adhering to assigned schedules* Working overtime as requiredJob QualificationsTo be successful in this role, you'll need to possess the following qualifications:* High School Diploma or equivalent* 1 year of experience in a customer service support role* Proficient in bolthires Office (Outlook, Word, Excel, and PowerPoint)* Proficient oral and written communication skills* Proficient interpersonal and organizational skills* Exceptional time management skills* Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment* Independent, sound decision-making, and problem-solving skills* Ability to talk and type simultaneously in a clear and concise manner while interacting with customersSkills and CompetenciesTo excel in this role, you'll need to possess the following skills and competencies:* Strong communication and interpersonal skills* Ability to work in a fast-paced environment with multiple priorities* Strong problem-solving and decision-making skills* Ability to work independently and collaboratively as part of a team* Proficient in bolthires Office and other software applications* Strong time management and organizational skillsCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.As a Customer Service Trainee, you'll have access to:* Comprehensive training programs to help you develop your customer service skills* Opportunities for career advancement and professional growth* A supportive and collaborative work environment* Access to ongoing learning and development opportunitiesWork Environment and Company CultureAt blithequark, we're a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office-based.We hire employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with blithequark at their own expense. Compensation, Perks, and BenefitsAs a valued member of our team, you'll enjoy a competitive compensation package, including:* A salary range of $40,000 - $60,000 per year* Comprehensive benefits package, including medical, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Opportunities for professional growth and developmentTobacco-Free Hiring StatementTo further our mission of peace of mind through better health, effective 2017, blithequark and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges, and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits.A tobacco or nicotine-free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. Equal Employment Opportunityblithequark is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. We take affirmative action to recruit, hire, train, and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.If you're passionate about delivering top-tier customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for the Experienced Customer Service Trainee position on our FEP team at blithequark. Please through our website including your resume and a cover letter outlining your qualifications and experience.