Experienced Customer Service Representative – Heart-Driven Support for Millions of Members

Are you passionate about delivering exceptional customer service and making a meaningful impact in people's lives? Do you thrive in a fast-paced environment where no two interactions are the same? If so, consider joining blithequark, a Fortune 4 company dedicated to revolutionizing the healthcare industry. We are currently hiring Customer Service Representatives for our Client Care division, and we want you to be a part of our team! About blithequarkAt blithequark, we share a single, clear purpose: Carrying our heart to every moment of your wellbeing.This purpose guides our commitment to delivering improved human-driven healthcare for a rapidly changing world. Secured in our brand – with heart at its core – our motivation sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every individual who works at blithequark to feel enabled by the role they play in transforming our lives and accelerating our ability to enhance and deliver solutions for making healthcare more personal, accessible, and affordable.Job SummaryAs a Customer Service Representative at blithequark, you will play a vital role in helping individuals navigate their pharmacy benefit plans. You will answer inbound calls and provide information about prescription coverage, medication inclusion, and mail-order solutions, empowering our members to better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to improve their healthcare experience. You will have the opportunity to explore healthcare, expand your own experiences, and unlock pathways to additional opportunities within blithequark!Key Responsibilities* Answer inbound calls and respond to questions about prescription coverage, medication inclusion, and mail-order solutions* Provide information and solutions to empower members to better understand their coverage and options* Offer heart-driven support to improve the healthcare experience of our members* Collaborate with internal teams to resolve complex issues and provide exceptional customer service* Participate in ongoing training and development to enhance skills and knowledge* Meet or exceed performance metrics and quality standardsRequired Qualifications* 1 year of experience interacting with clients (e.g., call center, retail, customer support environment, hospitality industry, military experience)* Proficiency in Windows-based applications* Strong communication and interpersonal skills* Ability to work in a fast-paced environment with multiple priorities* High school diploma or equivalent required; bachelor's degree preferredPreferred Qualifications* Experience in a customer-facing role, particularly in the healthcare industry* Ability to work in a team environment and collaborate with internal teams* Strong problem-solving and critical thinking skills* Ability to adapt to changing priorities and workflows* Experience with CRM software and other customer service toolsBusiness OverviewAt blithequark, we are committed to creating a culture of diversity, inclusion, and belonging.We are an equal opportunity employer and do not discriminate in hiring, recruiting, promotion, or any other employment practice based on race, nationality, ethnicity, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by law. We proudly support and empower individuals with military experience (active, veterans, reservists, and National Guard) as well as military spouses to pursue valuable career opportunities at blithequark.Career Growth Opportunities and Learning Benefits* Ongoing training and development programs to enhance skills and knowledge* Opportunities for career advancement and professional growth* Collaborative and supportive work environment* Recognition and rewards for outstanding performance and contributions* Access to industry-leading tools and technologiesWork Environment and Company Culture* Fast-paced and dynamic work environment* Collaborative and supportive team culture* Opportunities for growth and development* Recognition and rewards for outstanding performance and contributions* Access to industry-leading tools and technologiesCompensation, Perks, and Benefits* Competitive hourly rate: $20-$30/hour* Comprehensive benefits package, including medical, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Opportunities for career advancement and professional growthIf you are passionate about delivering exceptional customer service and making a meaningful impact in people's lives, consider joining our team at blithequark.and take the first step towards a rewarding career in the healthcare industry!