Experienced Healthcare Customer Service Representative – Virtual Team Environment

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark team as a Healthcare Customer Service Representative. As a key member of our virtual team, you will play a vital role in providing top-notch support to our clients and their customers. About blithequarkblithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment. Benefits of Working with blithequarkAt blithequark, we offer a comprehensive benefits package that includes:* Paid Training to help you develop your skills and expertise* Competitive Wages that reflect your value to our team* Full Benefits, including Medical, Dental, Vision, 401k, and more* Paid Time Off to recharge and relax* Employee wellness and engagement programs to support your physical and mental well-beingTeleperformance and YouThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a Healthcare Customer Service Representative, you will become a key contributor in making that happen. ResponsibilitiesAs a Healthcare Customer Service Representative, your responsibilities will include:* Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns* Calmly attempting to resolve and de-escalate any issues* Escalating interactions when necessary and appropriate* Responding to requests for assistance and/or possible processing payments* Tracking all call-related information for auditing and reporting purposes* Providing feedback on call issues* Upselling if requiredQualificationsWe're looking for fearless people – people who are inspired to deliver only the best in all that we do.To be successful in this role, you will need:* Ability to work remotely in a virtual team environment* 6 months of customer service experience preferred* Over 18 years of age* Ability to type 25 wpm* High School Graduate or GED* Comfort with desktop computer systems* Proven oral and written communication skills* Logical problem-solving skills* Ability to navigate Windows operating systems* Organization and work prioritization skillsWork from Home RequirementsTo ensure a seamless and productive work experience, you will need:* Internet Connection Requirements:+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps+ Minimum subscribed upload rate equal to or exceeds 3.0 Mbps+ ISP must have no packet loss and ping under 50ms+ Proof of internet speed required+ Clean and quiet workspaceBe Part ofOur blithequark FamilyAt blithequark, we believe that when employees are happy and healthy, they are more productive, creative, and engaged.We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Equal Opportunity Employerblithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. If you're ready to join a dynamic team and take your customer service skills to the next level, to become a Healthcare Customer Service Representative at blithequark.