Experienced Customer Service Representative – Power Solutions and Maintenance Support

Are you passionate about delivering exceptional customer service and ensuring seamless experiences for clients in the industrial power services industry? Do you have a knack for managing complex systems, processes, and information flows? If so, we invite you to join blithequark, a pioneering national industrial power services organization, as an Experienced Customer Service Representative – Power Solutions and Maintenance Support. About blithequarkblithequark is the first national industrial power services organization dedicated to delivering innovative solutions for forklift and critical power, as well as maintenance services that guarantee uninterrupted, sustainable facility power.Our signature solutions, Guaranteed POWER and Perpetual POWER, are industry firsts, revolutionizing reliability, sustainability, and safety for facility leaders. With a national network of service professionals, blithequark provides engineering, installation, and maintenance/management for power equipment, including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance, and more. Our mission is to empower facility leaders to develop resilience in their power systems while navigating the energy transition with less risk.Job SummaryAs an Experienced Customer Service Representative – Power Solutions and Maintenance Support, you will be responsible for managing information, systems, and process flows surrounding customer and technician experiences. This role requires specialized assistance to our customers, acting on a variety of requests, including demo requests, pricing-related projects, service requests, and other related activities that support sales associates and service management and technicians in achieving excellent customer service.Key JobResponsibilities:* Tracking and managing customer assets* Updating customer contracts* Scheduling planned maintenance across customer assets* Dispatching technicians efficiently to meet planned maintenance schedules* Manage routine service requests, from receipt to billing* Open, update, and close work orders in a timely manner, according to service standards* Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow-up* Review all previous day field visits for accuracy and to ensure work was completed as requested, with no outstanding issues or concerns* Communicate job progress or issues to Service Managers, Account Managers, and/or Parts Coordinator as needed* Work safely and follow all safety requirements* Work independently or with a team in a professional manner* Other duties as assigned by supervisorKey Performance Measurements:* A scorecard that reflects team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution* Demonstrates complex scheduling ability, resulting in high degree of technician efficiency* Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information* Other key metrics prescribed by blithequark leadership, resulting in positive customer and Company impactBenefits:At blithequark, we believe thatOur People are what make us great and help us deliver exceptional customer service!We offer industry-leading benefits to include:* Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees! * Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance, and disability coverage* 401K with match* 8 paid holidays* Full-time Employees receive 128 Hours of PTO Annually* Training and mentoring – Learn from our experts in the industry* Advancement opportunitiesRequirements:* High School or GED Diploma required.Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience* Must be able to pass a background check* Must be able to pass a drug test, our technicians are subject to random drug testing* Strong computer skills with Excel, Word, and data management capabilities. Previous ERP experience a plus* Strong communication, problem-solving, and analytical skills* Ability to organize his/her own work and work independently, with limited supervision* Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices* Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs* Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction* Ability to work collaboratively with other departments toward the greater good of the organization* Ability to adapt to a fast-changing environment* Ability to be successful in high throughput environment* Willingness to work occasional overtimePhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to wear approved Personal Protective Equipment (PPE), carry tools; use hands to maneuver, handle, or feel; and talk or hear. The employee is occasionally required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision and ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to conditions existing in the work environment. Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The work is performed in various locations, occasionally including customer sites, blithequark facilities, and often includes co-workers working side-by-side. Equal Employment Opportunity:The blithequark Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity at blithequark.Please through our website, and we look forward to reviewing your qualifications.