Experienced Full Stack Product Manager – Conversational AI and Live Chat Support

Are you a seasoned product manager with a passion for conversational AI and live chat support? Do you thrive in a fast-paced, innovative environment where you can shape the future of customer experience? Look no further than blithequark, a leading company in the financial services industry. We're seeking an experienced Full Stack Product Manager to and help us revolutionize the way we interact with our customers. About blithequarkblithequark is a global leader in the financial services industry, with a rich history of innovation and customer-centricity.Our company is built on a foundation of trust, integrity, and a commitment to excellence. We're proud to be an equal opportunity employer, dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed. The RoleAs a Full Stack Product Manager at blithequark, you'll be responsible for leading the development and implementation of our conversational AI and live chat support capabilities. You'll work closely with cross-functional teams, including engineering, design, and product, to design, build, and launch new features and products that meet the evolving needs of our customers.Key Responsibilities* Lead the development and implementation of conversational AI and live chat support capabilities, including chatbots, voice assistants, and other conversational interfaces* Collaborate with engineering, design, and product teams to design, build, and launch new features and products* Develop and maintain product roadmaps, including prioritizing features, estimating timelines, and allocating resources* Work with stakeholders to define product requirements, including gathering feedback, conducting user research, and analyzing data* Develop and maintain product documentation, including user manuals, technical guides, and release notes* Collaborate with marketing and communications teams to develop and execute product launch plans* Analyze product performance, including metrics such as user engagement, conversion rates, and customer satisfaction* Identify areas for improvement and develop strategies to address them* Collaborate with cross-functional teams to develop and implement process improvements and best practicesRequirements* 4-year degree in business, computer science, engineering, or a related field* 5+ years of experience in product management, with a focus on conversational AI and live chat support* Proven track record of success in leading product development and implementation* Strong understanding of conversational AI and live chat support technologies, including natural language processing, machine learning, and chatbot development* Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams* Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions* Experience with Agile development methodologies and version control systems* Strong understanding of user experience design principles and human-centered design* Experience with product roadmapping, prioritization, and resource allocation* Strong understanding of data analysis and metrics, including user engagement, conversion rates, and customer satisfactionPreferred Qualifications* Experience with cloud-based platforms, including bolthires Web Services (AWS) and bolthires Azure* Experience with containerization and orchestration, including Docker and Kubernetes* Experience with DevOps practices, including continuous integration and continuous deployment (bolthires/CD)* Experience with cloud-based data storage and analytics, including bolthires S3 and bolthires Redshift* Experience with machine learning and artificial intelligence, including TensorFlow and PyTorch* Experience with natural language processing and chatbot development, including Dialogflow and RasaWhat We Offer* Competitive salary and benefits package, including medical, dental, and vision insurance* 401(k) matching program and employee stock purchase plan* Flexible work arrangements, including remote work options and flexible hours* Professional development opportunities, including training, mentorship, and career advancement* Collaborative and dynamic work environment, with a focus on innovation and customer-centricity* Recognition and rewards for outstanding performance and contributions* Access to cutting-edge technologies and tools, including cloud-based platforms and machine learning frameworksIf you're a motivated and experienced product manager with a passion for conversational AI and live chat support, we encourage you to apply for this exciting opportunity.Please submit your resume, cover letter, and any relevant work samples or portfolios. We can't wait to hear from you! AboutOur Company CultureAt blithequark, we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to fostering a culture of innovation, collaboration, and customer-centricity. We're proud to be an equal opportunity employer, and we welcome applications from diverse candidates who share our values and passion for excellence.Equal Employment Opportunityblithequark is an equal opportunity employer, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from diverse candidates who share our values and passion for excellence. We're proud to be an equal opportunity employer, and we're dedicated to fostering a culture of innovation, collaboration, and customer-centricity. Work-Life BalanceAt blithequark, we believe in the importance of work-life balance, and we're committed to providing flexible work arrangements that meet the evolving needs of our employees.We offer remote work options, flexible hours, and a range of benefits that support our employees' physical, emotional, and financial well-being. Professional DevelopmentWe're committed to helping our employees grow and develop their skills and careers. We offer a range of professional development opportunities, including training, mentorship, and career advancement. We believe in the importance of continuous learning and professional growth, and we're dedicated to supporting our employees' success.Diversity, Equity, and InclusionAt blithequark, we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to fostering a culture of innovation, collaboration, and customer-centricity. We welcome applications from diverse candidates who share our values and passion for excellence. Benefits* Competitive salary and benefits package, including medical, dental, and vision insurance* 401(k) matching program and employee stock purchase plan* Flexible work arrangements, including remote work options and flexible hours* Professional development opportunities, including training, mentorship, and career advancement* Collaborative and dynamic work environment, with a focus on innovation and customer-centricity* Recognition and rewards for outstanding performance and contributions* Access to cutting-edge technologies and tools, including cloud-based platforms and machine learning frameworksIf you're a motivated and experienced product manager with a passion for conversational AI and live chat support, we encourage you to apply for this exciting opportunity.Please submit your resume, cover letter, and any relevant work samples or portfolios. We can't wait to hear from you!