Experienced Inside Sales Representative – Customer Service Expert

Are you a highly motivated and results-driven sales professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as an Inside Sales Representative. As a key member of our Customer Service team, you will play a vital role in maintaining strong customer relationships, identifying new sales opportunities, and ensuring efficient product delivery. About blithequarkblithequark is a leading American provider of high-quality steel products, serving customers across the construction industry with a commitment to excellence and reliability.With a rich history of delivering top-notch solutions, blithequark prides itself on its dedication to customer satisfaction and innovation in the steel industry. Our team is passionate about providing exceptional customer experiences, and we are seeking a talented Inside Sales Representative to join our ranks. ResponsibilitiesAs an Inside Sales Representative at blithequark, you will be responsible for:* Building Strong Customer Relationships: Reach out to existing and potential customers to address their needs and explore sales opportunities.* Internal Account Coordination: Serve as an internal account coordinator for designated accounts, ensuring seamless communication and efficient product delivery. * New Business Development: Cultivate relationships with new clients to expand our customer base and drive business growth. * Order Management: Provide accurate quotes, enter orders into the system, and follow up on transactions to ensure timely and quality delivery of customer orders. * Collaboration and Communication: Collaborate with the Sales team to share insights on potential sales leads and ensure a cohesive sales strategy.* Logistics and Delivery: Liaise with logistics as needed to ensure timely and quality delivery of customer orders. * Account Management: Support fellow Inside Sales Representatives in managing and growing their accounts, promoting a culture of teamwork and collaboration. * Product Recommendations: Recommend suitable products to customers based on their requirements, showcasing your expertise and knowledge of our steel products. * Customer Support: Address customer inquiries regarding products, pricing, availability, and credit terms, providing ongoing support and consultation to clients.* Product Promotion: Distribute product samples and catalogs to interested customers, promoting our products and services. * Market Research: Stay updated on market trends, product developments, and competitors' activities, ensuring you are always ahead of the curve. * Credit and Order Processing: Gather credit information on prospective clients and facilitate order processing, ensuring seamless transactions. * Negotiations and Partnerships: Engage in negotiations with retail partners to enhance product visibility and promotion, driving business growth and revenue.* Customer Complaint Resolution: Coordinate the resolution of customer complaints to ensure satisfaction and reinforce client loyalty. * Order Entry: Enter orders efficiently using SAP software, ensuring accuracy and timeliness. QualificationsTo succeed as an Inside Sales Representative at blithequark, you will need:* Advanced English Proficiency: Proficient in English (Advanced level) to effectively communicate with customers and colleagues. * Education: High School Diploma or equivalent education.* Experience: 2 years of experience in customer service or inside sales roles, with a proven track record of success. * Call CenterExperience: Experience in call centers, particularly for bilingual campaigns, is advantageous. * Technical Skills: Proficiency in bolthires Office suite and SAP software. * Communication and Interpersonal Skills: Strong verbal and written communication skills, active listening abilities, and critical thinking. * Attention to Detail: Exceptional attention to detail to ensure accuracy and quality in all aspects of your work.Location and Work EnvironmentThis position is exclusively open to residents of Nuevo Leon, Mexico. As a remote employee, you will work from the comfort of your own home, enjoying a flexible schedule from Monday to Friday, 6:00 AM to 4:00 PM. Our comprehensive paid training program will ensure you have the skills and knowledge needed to succeed in this role. We Offer* CompetitiveCompensation: Competitive compensation with all Mexican legal benefits. * Weekly Pay Schedule: Weekly pay schedule for your convenience.* Comprehensive Training:Comprehensive paid training program to ensure your success. * Equipment and Resources: Provision of necessary equipment and resources to support your work. * Direct Hire: Direct hire (No outsourcing or staffing agencies) to ensure a stable and secure work environment. If you are a motivated and results-driven sales professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity to join the team at blithequark.