Experienced Customer Service Representative I – EV Charger Support Specialist
Join blithequark, a leading provider of innovative staffing solutions, in Juno Beach, FL 33408 Are you passionate about delivering exceptional customer experiences and supporting the mission to provide clean energy solutions? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative I to as an EV Charger Support Specialist. As a valued member of our team, you will play a critical role in supporting the growth and success of our clients, while also contributing to the development of our company's mission. About blithequark At blithequark, we recognize that our employees are our most valuable asset. We are committed to identifying, attracting, and recruiting the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. Our innovative approach to staffing solutions has earned us a reputation as a trusted partner in the industry. We are proud to be a wholly-owned subsidiary of Westinghouse Electric Company LLC, a leader in the clean energy sector. Your Day-to-Day: As an EV Charger Support Specialist, your day-to-day responsibilities will include: * Troubleshooting complex issues related to EV chargers, providing advanced support to customers, and documenting troubleshooting steps and resolutions. * Communicating clearly and empathetically with customers, ensuring their needs are met and exceeded. * Scheduling and coordinating installation and maintenance appointments, ensuring seamless execution. * Processing online enrollment applications, reviewing photos to determine if they meet qualifications, and maintaining accurate customer records. * Performing various administrative tasks, such as data entry and filing, to support the efficient operation of our team. Who You Are: We are seeking a highly motivated and organized individual who is passionate about delivering exceptional customer experiences. As a successful candidate, you will bring the following skills and qualifications to the team: * Experience in customer service or technical support, preferably in the clean energy or EV charger industry. * Strong communication and problem-solving skills, with the ability to think critically and resolve complex issues. * Organized and able to manage multiple tasks, prioritizing deadlines and ensuring timely completion. * Proficient with basic computer software and systems, including Microsoft Office and CRM platforms. * High school diploma or equivalent required; associate's or bachelor's degree preferred. Why blithequark? blithequark offers a dynamic and supportive work environment, where you will have the opportunity to grow and develop your skills. Our team is passionate about delivering exceptional customer experiences, and we are committed to recognizing and rewarding our employees for their contributions. As a valued member of our team, you will enjoy: * Competitive pay and benefits, including comprehensive health and income protection benefits, a 401(k) savings plan, and paid vacations for qualifying positions. * Opportunities for career growth and development, with training and support to help you succeed in your role. * A collaborative and inclusive work environment, where diversity and inclusion are valued and celebrated. * Access to the latest technology and tools, ensuring you have the resources you need to succeed. EOE Statement blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for minorities, females, veterans, and individuals with disabilities. If you are passionate about delivering exceptional customer experiences and supporting the mission to provide clean energy solutions, we encourage you to apply for this exciting opportunity. Please submit your completed application, along with your resume and cover letter, using the following link:. You can also explore other available options and learn more about blithequark by visiting our website at. Get Connected with blithequark Stay up-to-date with the latest news and developments from blithequark by following us on social media: LinkedIn: Glassdoor: We look forward to connecting with you and exploring how you can contribute to the success of our team!