Experienced Customer Service Representative – Banking and Finance Industry

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further than this exciting opportunity to join blithequark as a Customer Service Representative on a 12-month contract basis. About blithequark blithequark is a leading provider of innovative solutions in the Banking and Finance industry. With a commitment to excellence, collaboration, and continuous learning, we empower our employees to achieve their full potential. Our culture thrives on innovation, teamwork, and a people-first approach, making us an ideal place to build a career. Key Responsibilities As a Customer Service Representative at blithequark, you will be responsible for: • Troubleshooting applications and proprietary systems via phone and chat, providing technical support to up to 2 clients simultaneously • Documenting tickets clearly for 2nd line teams to resolve, ensuring seamless handovers and efficient issue resolution • Participating in in-house technical training, backed up by real-time support from peers and subject matter experts • Collaborating with global partners to build strong relationships and deliver exceptional customer experiences • Prioritizing workload and multitasking to meet performance targets and goals, while maintaining focus on all areas of responsibility • Consistently meeting or exceeding performance targets and goals correlated with customer service and call/chat handling What We’re Looking For We're seeking a highly motivated and experienced Customer Service Representative with: • 1-3 years of experience in a customer-facing role, preferably in the Banking and Finance industry • Excellent client care and customer service skills, with a passion for delivering exceptional experiences • Strong organizational skills, with the ability to prioritize workload and multitask • Ability to work well in a team environment, building relationships with global partners and colleagues • Excellent communication and problem-solving skills, with the ability to consistently meet or exceed performance targets and goals • Ability to adapt to a fast-paced environment and continuously learn and grow Essential Qualifications • High school diploma or equivalent required; degree in a related field (e.g., business, communications) preferred • 1-3 years of experience in a customer-facing role, preferably in the Banking and Finance industry • Excellent client care and customer service skills • Strong organizational skills, with the ability to prioritize workload and multitask • Ability to work well in a team environment, building relationships with global partners and colleagues • Excellent communication and problem-solving skills Preferred Qualifications • Experience with chat channels and technology call centers • Knowledge of proprietary systems and applications • Certification in customer service or a related field (e.g., CSM, CRM) • Experience working in a fast-paced environment with multiple priorities and deadlines Skills and Competencies To succeed in this role, you will need: • Excellent communication and interpersonal skills • Strong problem-solving and analytical skills • Ability to multitask and prioritize workload • Strong organizational and time management skills • Ability to work well in a team environment and build relationships with global partners and colleagues • Excellent customer service skills, with a passion for delivering exceptional experiences Career Growth Opportunities and Learning Benefits At blithequark, we believe in continuous learning and career growth. As a Customer Service Representative, you will have access to: • In-house technical training and real-time support from peers and subject matter experts • Opportunities to develop new skills and knowledge in the Banking and Finance industry • Career growth opportunities, with the potential to move into leadership roles or specialized areas • A people-first approach, with a focus on employee well-being and development Work Environment and Company Culture blithequark is committed to creating a positive and inclusive work environment, where employees feel valued and supported. Our culture thrives on innovation, collaboration, and a commitment to excellence. As a Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. Compensation and Benefits We offer a competitive hourly rate of $20-$22 per hour, reflecting base compensation and may vary based on location, market conditions, experience, and candidate qualifications. Additionally, we offer a range of benefits, including: • Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Life insurance • Long-term disability insurance • Short-term disability insurance • Paid parking/public transportation • Paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually (AS Applicable) Ready to Apply? If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please or reach out to [email protected] for more information. We look forward to speaking with you!