Experienced Customer Service Representative - Insurance Agency Team Member at blithequark

Are you a customer-focused and empathetic individual looking to join a dynamic team where you can grow, make a difference, and be part of a supportive community? Do you possess excellent communication and interpersonal skills, a keen attention to detail, and a passion for helping others? If so, we invite you to explore this exciting opportunity to become a valued member of our team at blithequark, a trusted and respected insurance agency with a 17-year history of serving the Woodburn community. About blithequark At blithequark, we pride ourselves on being a close-knit family of 15 dedicated team members who work together to deliver exceptional service and support for our customers' insurance needs. Our office culture is rooted in teamwork, growth, and a shared mission to educate and assist our customers with care and professionalism. We celebrate our successes, support each other, and work towards common goals, creating a positive and inclusive work environment that fosters growth and development. Role Description As a Customer Service Representative - Insurance Agency Team Member at blithequark, you will play a vital role in generating exceptional customer experiences that reinforce the growth of our successful insurance agency. Your attention to detail, customer service skills, and desire to help people will make you a perfect fit for this role. You will have the opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Responsibilities As a Customer Service Representative, your key responsibilities will include: * Answering customer inquiries and providing policy information in a clear and concise manner * Assisting customers with policy changes and updates, ensuring seamless and efficient service * Processing insurance claims and following up with customers to ensure timely resolution * Maintaining accurate records of customer interactions, ensuring data integrity and compliance Qualifications To succeed in this role, you will need to possess the following qualifications: * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues * Detail-oriented and able to multitask, with a keen eye for accuracy and efficiency * Property/Casualty license (required) * Prior insurance experience, with a strong understanding of insurance products and services * Bilingual Spanish highly preferred, but not required Essential Skills and Competencies To excel in this role, you will need to demonstrate the following essential skills and competencies: * Strong customer service skills, with a focus on empathy and understanding * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues * Attention to detail and ability to multitask, with a keen eye for accuracy and efficiency * Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions * Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our team members grow and develop their careers. We offer a range of learning benefits, including: * On-the-job training and development opportunities * Access to industry-leading training programs and resources * Mentorship and coaching from experienced team members * Opportunities for advancement and career growth, with a focus on promoting from within Work Environment and Company Culture Our office culture is built on the principles of teamwork, growth, and a shared mission to educate and assist our customers with care and professionalism. We celebrate our successes, support each other, and work towards common goals, creating a positive and inclusive work environment that fosters growth and development. Compensation, Perks, and Benefits We offer a competitive compensation package, including: * A competitive salary * Bonus based on performance * Flexible schedule * Health insurance * Paid time off * 401(k) plan * Opportunity for advancement If you are a customer-focused and empathetic individual looking to join a dynamic team where you can grow, make a difference, and be part of a supportive community, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to connecting with you and exploring how you can contribute to our team's success. Equal Employment Opportunity blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.