Experienced Customer Service Representative – Delivering Exceptional Service to Our Valued Customers

At blithequark, we're committed to providing top-notch customer service that exceeds our customers' expectations. As an Experienced Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience, every time. If you're passionate about delivering exceptional service, have a strong work ethic, and a knack for building rapport with customers, we want to hear from you! About blithequark blithequark is a leading provider of water solutions and propane services, serving communities for over 70 years. Our team of over 900 dedicated professionals operates in 29 states, united by a strong commitment to world-class safety standards and customer service. We're proud of our family-feel culture and strive to create a work environment that's supportive, inclusive, and empowering. Why ? At blithequark, we believe in taking care of our employees so they can take care of our customers. We offer a comprehensive benefit plan, including Medical, Vision, and Dentals plans, supplemental insurance programs, a 401(k) retirement plan with company match, and Paid Time Off plus holidays. Our commitment to our employees' well-being and success is unmatched, and we're driven to ensure our team members have everything they need to thrive. Key Responsibilities: As an Experienced Customer Service Representative, you'll be responsible for: * Providing exceptional customer service through phone and personal contact, resolving or escalating customer inquiries and/or complaints as needed * Processing counter transactions, documenting and updating customer records based on interactions * Processing payments and maintaining customer accounts, assisting with light collections or handling billing inquiries as assigned * Demonstrating strong data entry skills and attention to detail, working well in a fast-paced environment * Providing resolution to gas and/or water service needs of customers, determining that service requests are within the scope of work performed by blithequark * Maintaining and managing parts inventory, ensuring all paperwork is complete and accurately submitted in a timely manner * Taking responsibility for all aspects of daily tasks and actions, maintaining professionalism, integrity, security, image, and confidentiality of information and records as required by the position * Attending all safety meetings, training, and/or in-services, with regular attendance at the worksite required Essential Qualifications: * High school diploma/GED required, with a minimum of 3 years of experience in an office environment preferred * Customer service or inside sales experience preferred * Ability to provide excellent customer service and build rapport with customers * Exercise solid organizational and communication skills, with good phone skills and computer literacy (MS Office) * Ability to work independently and effectively manage time, with a stable work history and ability to follow verbal and written directions * Demonstrate a strong commitment to customer service and safety, with a positive attitude and willingness to adapt to changing situations Preferred Qualifications: * Advanced knowledge of water solutions, with experience in a related field * Ability to work with respect and cooperation at all times with fellow employees and customers * Effectively collaborate with leadership and employees to establish goals and standards * Strong data entry skills and attention to detail Work Environment: As an Experienced Customer Service Representative, you'll work in a fast-paced office environment, regularly interrupted to meet the needs and requests of fellow employees and/or customers. You'll be required to manage multiple tasks at once, work in a busy environment, and experience sensory demands due to excessive computer use. The noise level in the work environment is usually moderate. Travel: Local travel only is required for this position. Physical Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this Job, the employee is regularly required to sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion * Perform light lifting of supplies and materials from time to time * Communicate with and exchange information verbally and in writing * Move about in an office environment * Work using repetitive motion * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus Equal Opportunity Employer: blithequark is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and are proud to be an employer of choice for people from all backgrounds. : If you're passionate about delivering exceptional customer service and have a strong work ethic, we want to hear from you! Please apply including your resume and a cover letter, to. We can't wait to hear from you and explore how you can !