Experienced Customer Service Representative – Remote, Maine State Only

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Blithequark is looking for optimistic individuals to join the team as Customer Service Representatives (CSR) in a remote setting, specifically in the state of Maine. As a CSR, you will play a vital role in making a positive impact on members' lives by being a first contact for questions about our service offerings. About Blithequark Blithequark is a leading organization in the healthcare industry, dedicated to transforming the way people access care. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs, and improve outcomes. Our goal is to make a difference in people's lives, and we're looking for like-minded individuals to. Responsibilities As a Customer Service Representative at Blithequark, you will: * Receive and document customer concerns while ensuring all relevant information is correct in a timely manner * Ensure all company procedures are followed * Ensure accurate trip data is input in our systems * Demonstrate a personal commitment to producing high-quality work * Refer unresolved customer grievances to designated department for further investigation and resolution * Multitask effectively and efficiently to extract necessary information from multiple systems * Review and educate members on our services and their insurance coverage Requirements To be successful in this role, you will need: * High School Graduate or General Education Degree (GED) * 0-2 years of related experience * 6+ months contact center experience or customer service experience * Strong organization skills, written, and verbal communication skills * All system documentation will be in English * Ability to type 35wpm or more * Answer a high volume of calls up to 100+ calls per day * Proficiency in Microsoft Office Suite * Ability to talk and type simultaneously in a clear and concise manner while interacting with customers * Work overtime as required * Ability to work independently under general supervision * Sound decision-making and problem-solving skills in a fast-paced environment Work Environment and Company Culture As a remote employee, you will have the flexibility to work from the comfort of your own home. However, you will be required to meet certain technical requirements, including: * High Speed Internet of 25MBPS download and 5MBPS upload * Ability to directly hardwire to your modem * Dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely At Blithequark, we value our team members and strive to create a positive and supportive work environment. We offer a comprehensive benefits package, including: * Medical, Dental, and Vision insurance * Employer Paid Basic Life Insurance and AD&D * Voluntary Life Insurance (Employee/Spouse/Child) * Health Care and Dependent Care Flexible Spending Accounts * Pre-Tax and Post-Tax Commuter and Parking Benefits * 401(k) Retirement Savings Plan with Company Match * Paid Time Off * Paid Parental Leave * Short-Term and Long-Term Disability * Tuition Reimbursement * Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!) Career Growth Opportunities and Learning Benefits At Blithequark, we believe in investing in our employees' growth and development. We offer a range of training and development opportunities, including: * Comprehensive training program for new hires * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship program to support your career growth * Opportunities for advancement and career progression Compensation and Perks We offer a competitive compensation package, including: * Starting at $15.00/hr * Overtime pay as required * Bonus opportunities based on performance If you're passionate about making a difference in people's lives and enjoy working in a service-oriented industry, we encourage you to apply for this exciting opportunity. Please apply including your resume and cover letter, to our online portal. We look forward to hearing from you! Equal Opportunity Employer Blithequark is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. Disclaimer Please note that Blithequark will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Blithequark will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Blithequark requesting personal identifiable information. ```html Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! About Blithequark Blithequark is a leading organization in the healthcare industry, dedicated to transforming the way people access care. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs, and improve outcomes. Responsibilities Receive and document customer concerns while ensuring all relevant information is correct in a timely manner Ensure all company procedures are followed Ensure accurate trip data is input in our systems Demonstrate a personal commitment to producing high-quality work Refer unresolved customer grievances to designated department for further investigation and resolution Multitask effectively and efficiently to extract necessary information from multiple systems Review and educate members on our services and their insurance coverage Requirements High School Graduate or General Education Degree (GED) 0-2 years of related experience 6+ months contact center experience or customer service experience Strong organization skills, written, and verbal communication skills All system documentation will be in English Ability to type 35wpm or more Answer a high volume of calls up to 100+ calls per day Proficiency in Microsoft Office Suite Ability to talk and type simultaneously in a clear and concise manner while interacting with customers Work overtime as required Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment Work Environment and Company Culture As a remote employee, you will have the flexibility to work from the comfort of your own home. However, you will be required to meet certain technical requirements, including: High Speed Internet of 25MBPS download and 5MBPS upload Ability to directly hardwire to your modem Dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely Benefits Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post-Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!) If you're passionate about making a difference in people's lives and enjoy working in a service-oriented industry, we encourage you to apply for this exciting opportunity. Please apply including your resume and cover letter, to our online portal. Equal Opportunity Employer Blithequark is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. Disclaimer Please note that Blithequark will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Blithequark will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Blithequark requesting personal identifiable information. ```