Experienced Customer Service Representative – Pet Care and Hospitality Expert

Join the pack at blithequark, a forward-thinking pet care organization that's revolutionizing the industry with innovative solutions and a passion for delivering exceptional experiences. As a Customer Service Representative, you'll be at the forefront of our mission to elevate the love and lives of pet families. If you're a people person with a heart for animals, we want to hear from you! About blithequark At blithequark, we're a united team of pet-obsessed professionals who are dedicated to creating a connected care network of trustworthy partners. Our commitment to innovation, customer satisfaction, and pet well-being sets us apart from the rest. We're not just a pet care company – we're a community that's passionate about making a difference in the lives of pets and their families. Job Summary We're seeking experienced Customer Service Representatives to at blithequark's Pet Palace West Chester location. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service, promoting our services and products, and ensuring that every pet guest feels welcome and cared for. If you're a team player with a passion for customer service and a love for animals, we want to hear from you! Key Responsibilities * Supports the mission, vision, and values of blithequark * Sells the services and products of the facility to prospective customers * Tours prospective clients and visitors through the facility * Answers the telephone, receives, and provides appropriate information according to established procedures * Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records * Responsible for cash management, including accepting cash, check, and credit card payments for services and for end-of-day cash drawer balance * Explains company and facility policies to customers in a positive manner * Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed * Escorts pet guests to/from their enclosure and provides water as needed * Operates the Point-of-Sale system * Responsible for maintaining the appearance and cleanliness of the lobby and other public areas * Completes all required training and attends training sessions as needed/assigned * Treats customers, guests, visitors, and co-workers in a professional, courteous manner * Assists other associates as needed Requirements * Expertise & Experience: + High School Graduate or Equivalent + Minimum of 1-year experience in a customer service role or retail sales experience + Must have ability to resolve problems quickly and professionally + Must have strong communication and interpersonal skills + Customer Service experience a plus + Must have excellent telephone skills + Must be able to utilize a multi-line phone system and work on a computer system + Displays a professional manner at all times * Physical: + Must be able to work evenings, weekends, and holidays + Must frequently lift 40 pounds + Must be able to stand, walk, and climb stairs frequently + Must be able to handle dogs on leashes + Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions What We Offer * Competitive hourly rate: $11.50 - $12.75/hour + tips * Part-time health insurance * Part-time mental health support * Part-time telehealth services * Opportunities for career growth and professional development * A dynamic and supportive work environment * A chance to make a difference in the lives of pets and their families Why Join Our Pack? At blithequark, we're committed to creating a workplace that's bursting with diversity and inclusivity. We believe that everyone deserves to feel welcome and valued, regardless of their background, identity, or experience. Our hiring decisions are based on what you can bring to the team, not on your skin color, religion, gender, age, disability, or any other protected characteristic. If you're a like-minded candidate who shares our values and is passionate about delivering exceptional customer service, we want to hear from you! If you're ready to join our pack and start making a difference in the lives of pets and their families, please through our website or by clicking on the link below. We can't wait to hear from you! Equal Employment Opportunity Statement blithequark is an equal opportunity employer and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other characteristic protected by federal, state, or local law. We're committed to creating a workplace that's inclusive, diverse, and welcoming to all. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.