Experienced Customer Service Representative – Home Improvement and Repair Services
At blithequark, we pride ourselves on delivering exceptional home improvement, repair, and maintenance services to our valued customers. Our team is dedicated to providing top-notch service with a friendly and professional approach, setting us apart from the competition. As a Customer Service Representative (CSR) at blithequark, you will play a vital role in ensuring our customers receive the highest level of service and support. About Usblithequark is a leading national service franchise, committed to providing trusted, knowledgeable resources for all your home improvement needs.Our experienced, professional home repair and improvement technicians are skilled craftsmen with an average of 10 years of experience in the trades. We take pride in our work and strive to build long-lasting relationships with our customers, ensuring their satisfaction and loyalty. ResponsibilitiesAs a Customer Service Representative at blithequark, your primary responsibilities will include:* Answering and managing inbound calls, emails, and online booking requests promptly and professionally, ensuring seamless communication with our customers.* Providing friendly and knowledgeable customer support, addressing inquiries, scheduling appointments, and handling service requests in a timely and efficient manner. * Assisting technicians in the field by relaying messages, updating schedules, and coordinating job details, ensuring a smooth and successful experience for our customers. * Maintaining accurate customer records, job details, and schedules using our internal systems, guaranteeing data integrity and compliance. * Communicating effectively with customers regarding service timelines, technician arrivals, and follow-up needs, ensuring transparency and trust.* Processing payments, invoices, and other administrative tasks as needed, maintaining a high level of accuracy and attention to detail. * Collaborating with the team to ensure seamless operations and customer satisfaction, driving continuous improvement and excellence. QualificationsTo succeed as a Customer Service Representative at blithequark, you will need:* Prior customer service experience required, preferably in a service-based industry, demonstrating your ability to provide exceptional service and support.* Experience with ServiceTitan is a plus, but not required – we provide comprehensive training to ensure your success. * Strong multitasking skills, with the ability to shift between phone calls, emails, and technician support, ensuring a high level of productivity and efficiency. * Excellent communication and problem-solving abilities, enabling you to effectively resolve customer issues and concerns. * Proficiency with computers and scheduling software, ensuring seamless integration with our internal systems.* A positive attitude and commitment to exceptional customer service, driving our company's mission and values. BenefitsAs a valued member of our team, you can expect:* Competitive pay based on experience, recognizing your skills and contributions. * Paid training and career growth opportunities, empowering you to develop your skills and advance your career. * A supportive and friendly work environment, fostering a culture of collaboration and teamwork. * Paid time off and other benefits (if applicable), ensuring a healthy work-life balance.Why Join blithequark? At blithequark, we offer a dynamic and rewarding work environment, where you can grow and develop your skills while making a real difference in our customers' lives. If you're a motivated, customer-oriented professional looking for a great team environment, to ! If you're ready to take your customer service skills to the next level and join a leading national service franchise, please including your resume and a cover letter, to. We look forward to hearing from you and exploring how you can contribute to our team's success!