Experienced Part-Time Customer Service Leader – Office Assistant at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Part-Time Customer Service Leader – Office Assistant. As a key member of our Front End team, you will play a vital role in ensuring our customers receive the highest level of service, while also supporting the Customer Service Manager and Assistant Customer Service Manager in maintaining our store's standards.About blithequarkAt blithequark, we have been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. We are committed to fostering a culture of excellence, where our associates feel valued, empowered, and supported to deliver exceptional results. Primary PurposeAs a Part-Time Customer Service Leader – Office Assistant, your primary purpose will be to provide fast, easy, flexible, and friendly service to our customers through the achievement of blithequark customer service standards.You will be responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service. Key Responsibilities• Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience• Greet each customer and use their name whenever possible• Avoid personal conversations with other associates when customers are present• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager• Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar• Ensure the work station and front end area of the store has a neat and clean presentation• Maintain proper knowledge of all sales associate register functions and Front End accounting services• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner• Ensure the MVP savings center KIOSK is filled with paper and properly working• Perform the task of sales associate when scheduled or as needed per the surge plan guidelines• Perform the task of the customer lead as needed to ensure service standards are maintained• Maintain alertness and call for assistance when needed to service customers per service standards• Be courteous and helpful to other associates• Wear the blithequark uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the blithequark dress code• Adhere to all company guidelines, policies, and standard practices• Observe and correct all unsafe conditions that could cause associate or customer accidents• Notify QA of any cleaning issues or maintenance required on front end• Successfully complete computer-based training (CBT) and training aid courses• Perform all other duties as assignedQualifications• High school graduate or equivalent preferred• Effective communication and customer service skills• Ability and willingness to learn multiple tasks and technical requirements of the job• Ability to perform the technical requirements of cashier and service center• Must meet minimum age requirements to perform specific job functions• Must be able to meet the physical requirements of the position, with or without reasonable accommodationsPhysical Requirements• Ability to use computers and other communication systems required to perform job functions• Perform repetitive hand and arm motions• Bend and lift products weighing up to 15 lbs.continuously, 25 lbs. frequently, and 50 lbs. on occasion• Pull or push up to 75 lbs. on occasion• Stand 100% of the time, frequently walking short distances• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level• Meet established volume activity standards for the position• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time• Have sufficient visual ability to check ID cards, checks, invoices, and other written documents• BOTTLES where applicable: Move empty bottles and containers from the front end to the back roomWhy Join blithequark?At blithequark, we offer a dynamic and supportive work environment where you can grow and develop your skills. As a Part-Time Customer Service Leader – Office Assistant, you will have the opportunity to:• Develop your customer service skills and knowledge of our products and services• Work in a fast-paced environment where no two days are the same• Collaborate with a talented team of associates who share your passion for delivering exceptional customer experiences• Participate in ongoing training and development programs to enhance your skills and knowledge• Enjoy a competitive compensation package, including a starting rate of $12.00 per hour• Take advantage of our comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching• Enjoy a 10% discount on all blithequark products and services• Participate in our employee recognition and reward programsIf you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.Please online at. We look forward to welcoming you to our team at blithequark!