Experienced Customer Service Representative I – Student Loan Support

Are you passionate about delivering exceptional customer experiences and making a positive impact in the lives of students and families? Do you have a knack for navigating complex regulations and policies while providing empathetic support? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative I – Student Loan Support. In this critical role, you will be the first point of contact for students and families seeking assistance with their student loans.You will provide efficient and accurate servicing of inquiries, perform account updates, and help counsel customers to establish personalized repayment plans that meet Federal and State regulations and comply with blithequark's policy. As a valued member of our team, you will be expected to provide exceptional customer service while maintaining quality expectations for inbound and outbound customer interactions. About blithequarkblithequark is a leading organization dedicated to providing innovative solutions for students and families navigating the complex world of education financing.Our team is passionate about making a positive impact in the lives of our customers, and we are committed to delivering exceptional service and support. As a member of our team, you will have the opportunity to work with a talented and diverse group of professionals who share your passion for customer service and education. Key ResponsibilitiesAs an Experienced Customer Service Representative I – Student Loan Support, you will be responsible for:* Performing efficient and accurate handling of inquiries regarding student loans, account updates/changes, and providing repayment options within policies and Federal and State regulations.* Handling inbound/outbound customer calls in a highly productive call center environment while meeting quality assurance and key performance indicators. * Aiding with completion of customer applications to meet the guidelines outlined in department procedures. * Ensuring the highest levels of privacy and security to protect the client, their customers, and business partners while providing exceptional customer service. Minimum QualificationsTo be considered for this role, you must possess the following qualifications:* High School diploma required* 6 months of contact center or customer service experience* 6 months computer experience in a business environment* Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C).Requirements are as follows:+ Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)+ Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance. + Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required security clearance. + Must be a US CitizenOther DutiesThe above job description is not intended to be an all-inclusive list of duties and standards of the position.Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Duties, responsibilities, and activities may change at any time with or without notice. Work Authorization/Security ClearanceNoneWork EnvironmentThis job operates in an office environment. This role routinely uses standard office equipment. Physical Demands* Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 15 pounds at times. * Must be able to access and navigate each department at the organization's facilities.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. TravelMinimal travel for corporate support may occur for this position. AAP/EEO Statementblithequark provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status.This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Veterans with expertise in these areas are highly encouraged to apply. Benefits* Medical, Dental, and Vision Plans offered to all employees. * 401K plan with up to 4% matching* Company Paid Long-term and Short-term Disability* Standard Life Insurance* Training and Tuition Assistance* Paid Time Off (PTO)If you are a motivated and customer-focused individual who is passionate about making a positive impact in the lives of students and families, we encourage you to apply for this exciting opportunity.Please online at www.blithequark.com and click onCareers. We look forward to reviewing your application and discussing this opportunity further with you. At blithequark, we are committed to creating a workplace culture that values diversity, inclusion, and employee engagement. We offer a range of benefits and opportunities for growth and development, and we are passionate about making a positive impact in the lives of our customers. If you are a motivated and customer-focused individual who is passionate about education and customer service, we encourage you to and be a part of our mission to make a difference in the lives of students and families.