Experienced Retention Specialist – Customer Experience Expert for Long-Term Assignment at blithequark

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? Look no further! blithequark is seeking an experienced Retention Specialist to in Augusta, GA, for a long-term assignment. As a key member of our customer support team, you will play a vital role in promoting and saving products and services, providing top-notch customer experiences, and driving customer satisfaction. About blithequarkblithequark is a leading provider of innovative solutions and services, dedicated to empowering businesses and individuals to achieve their full potential.With a strong commitment to customer-centricity, we strive to deliver exceptional experiences that exceed our customers' expectations. Our team is passionate about making a difference, and we're excited to welcome like-minded professionals to join our journey. Job SummaryAs a Retention Specialist at blithequark, you will be responsible for promoting and saving products and services, providing excellent customer experiences via phone, and negotiating and completing save/service order requests from customers.You will work closely with customers to understand their needs, provide options, and inform them of various fees and adjustments. Your active listening skills, patience, and tact will be essential in resolving customer inquiries and concerns efficiently. Key Responsibilities• Promote and save products and services to customers, ensuring a seamless and personalized experience• Provide exceptional customer experiences via phone, addressing inquiries, and resolving issues in a timely and professional manner• Negotiate and complete save/service order requests from customers, ensuring accurate and efficient processing• Work with customers patiently, tactfully, and efficiently to understand their needs and provide options• Accurately inform customers of various fees and adjustments, ensuring transparency and clarity• Provide options to customers based on product and service needs, ensuring a tailored experience• Utilize active listening skills to understand customer concerns and resolve issues efficiently• Follow tactical call flows to optimize the customer experience and ensure efficient issue resolutionEssential Qualifications• 3+ years of experience in a call center environment, with a proven track record of delivering exceptional customer experiences• 1+ year of experience in customer service, with a strong understanding of customer needs and preferences• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues• Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions• Ability to work in a fast-paced environment, with multiple priorities and deadlines• High school diploma or equivalent required; associate's or bachelor's degree preferredPreferred Qualifications• Experience with customer relationship management (CRM) software and other relevant tools• Knowledge of sales and marketing principles, with a strong understanding of customer behavior and preferences• Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR))• Bilingual or multilingual skills, with the ability to communicate effectively with customers from diverse backgroundsSkills and Competencies• Excellent communication and interpersonal skills• Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions• Ability to work in a fast-paced environment, with multiple priorities and deadlines• High level of emotional intelligence, with the ability to empathize with customers and colleagues• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines• Proficiency in CRM software and other relevant toolsCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As a Retention Specialist, you will have access to:• Ongoing training and development opportunities, including workshops, webinars, and coaching sessions• Mentorship programs, pairing you with experienced colleagues who can guide and support your growth• Opportunities for career advancement, with a clear path for progression within the company• A collaborative and supportive work environment, with a focus on teamwork and open communicationWork Environment and Company Cultureblithequark is committed to creating a positive and inclusive work environment, where employees feel valued, respected, and empowered to succeed.Our company culture is built on the following values:• Customer-centricity: We put our customers at the heart of everything we do, striving to deliver exceptional experiences that exceed their expectations. • Innovation: We encourage creativity, experimentation, and innovation, embracing new ideas and approaches to drive growth and improvement. • Collaboration: We believe in the power of teamwork, fostering open communication, and collaboration to achieve our goals. • Integrity: We operate with integrity, transparency, and honesty, upholding the highest standards of ethics and conduct.Compensation, Perks, and BenefitsAs a Retention Specialist at blithequark, you will enjoy a competitive compensation package, including:• $15.00 per hour, paid bi-weekly• Comprehensive benefits package, including medical, dental, and vision insurance• 401(k) matching program, with a company match of up to 5%• Flexible schedule, with opportunities for remote work and flexible hours• Paid time off, including vacation, sick leave, and holidays• Opportunities for professional development and growth, with a clear path for advancementIf you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter, highlighting your relevant experience, skills, and qualifications. We can't wait to hear from you! Contact InformationEmail: [[email protected]](mailto:[email protected])Phone: 347-578-6028 ext. 11391Ready to take the next step in your career? to at blithequark and become a part of our mission to deliver exceptional customer experiences.