Experienced Remote Customer Service Specialist – Fitness Industry Expertise

Are you passionate about delivering exceptional customer experiences and making a real impact in the fitness industry? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark, a leading provider of premium fitness equipment to gyms, studios, and training facilities nationwide. As a Customer Service Specialist at blithequark, you'll be the voice of our brand, ensuring our customers have a seamless and enjoyable experience from order to installation and beyond. With a focus on efficiency, helpfulness, and friendliness, you'll be the go-to expert for all customer inquiries, issues, and concerns. Whether you're answering questions, resolving problems, or coordinating with internal teams, your primary goal will be to exceed customer expectations and build long-lasting relationships. About blithequark At blithequark, we're dedicated to helping our partners perform at their peak with reliable equipment and exceptional service. Our mission is to be a trusted partner to fitness professionals across the country, and we stand behind every product with our 100% Performance Guarantee. With a strong commitment to customer satisfaction, we're constantly seeking innovative ways to improve our services and exceed customer expectations. The Role As a Customer Service Specialist, you'll play a critical role in ensuring our customers have a positive experience with blithequark. Your responsibilities will include: * Responding to customer inquiries via phone, email, and chat with professionalism and care * Helping customers with orders, shipping questions, product details, and troubleshooting * Tracking and resolving issues quickly by collaborating with fulfillment, sales, and service teams * Keeping accurate records of customer interactions using CRM * Proactively following up on customer needs and ensuring satisfaction * Maintaining up-to-date knowledge of blithequark's product lines and service policies What We're Looking For To succeed in this role, you'll need: * 1+ years of experience in a customer service, support, or client-facing role * Strong communication and problem-solving skills * Ability to stay organized and manage multiple priorities * Comfortable using CRM or support tools * A positive attitude and genuine desire to help others * Interest in fitness or familiarity with gym equipment is a plus What We Offer As a valued member of our team, you can expect: * Competitive hourly pay based on experience * Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work with a collaborative and supportive team * Ongoing training and opportunities for career growth * The chance to support a brand that makes a real impact in the fitness world Work Environment and Company Culture At blithequark, we prioritize a positive and inclusive work environment that fosters collaboration, creativity, and growth. Our team is passionate about delivering exceptional customer experiences, and we're committed to supporting each other in achieving our goals. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. Career Growth Opportunities and Learning Benefits We believe in investing in our employees' growth and development, and we offer a range of opportunities for career advancement and professional development. Whether you're interested in taking on new challenges, learning new skills, or pursuing a leadership role, we're committed to supporting your career aspirations. Compensation, Perks, and Benefits We offer a competitive compensation package, including: * Competitive hourly pay based on experience * Comprehensive benefits including health, dental, vision, 401k, and paid time off * Ongoing training and opportunities for career growth * The chance to support a brand that makes a real impact in the fitness world If you're passionate about delivering exceptional customer experiences and making a real impact in the fitness industry, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you and learn more about your qualifications and experience. Join the blithequark Team At blithequark, we're committed to building a team of passionate, dedicated, and customer-focused professionals who share our vision for delivering exceptional customer experiences. If you're ready to take your career to the next level and make a real impact in the fitness industry, we invite you to. and let's build something powerful together!