Experienced Customer Service Specialist – Delivering Exceptional Experiences at blithequark

Are you passionate about providing top-notch customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we want to meet you and have you at blithequark! At blithequark, we believe that customer service is the heartbeat of our organization. We're a whole grain bakery headquarters that's dedicated to baking phenomenal bread, making delicious sandwiches and salads, and creating beautiful gift baskets. Our passion for phenomenal baked goods is the reason for everything we do, and we're looking for a talented Customer Service Specialist to. About blithequark blithequark is a Utah-based bakery that's committed to providing exceptional customer experiences. We're a team of passionate bakers, sandwich artists, and customer service experts who are dedicated to making every customer feel welcome, uplifted, and truly cared for. From milling our own wheat daily in our Utah bakeries to creating beautiful gift baskets, we're always looking for ways to innovate and improve our products and services. Key Responsibilities As a Customer Service Specialist at blithequark, you'll be responsible for: * Providing exceptional customer service to our regular customers and visitors * Answering phone calls, responding to emails, and resolving customer complaints in a timely and professional manner * Maintaining a clean and organized workspace, including the bakery and customer service area * Collaborating with our bakery team to ensure that all customer requests are met and exceeded * Participating in ongoing training and development to improve customer service skills and knowledge * Maintaining accurate records and reports, including customer feedback and sales data Essential Qualifications To be successful in this role, you'll need: * A high school degree or equivalent * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and multitask with ease * Strong problem-solving and conflict resolution skills * Ability to work a flexible schedule, including weekends and holidays * Basic math skills and accuracy with handling cash and credit transactions Preferred Qualifications While not required, the following qualifications would be a plus: * Previous customer service experience in a retail or food service environment * Knowledge of customer service principles and practices * Experience with cash handling and point-of-sale systems * Ability to lift up to 25 pounds and stand for long periods of time * Bilingual or multilingual skills Skills and Competencies To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment and multitask with ease * Basic math skills and accuracy with handling cash and credit transactions * Ability to work a flexible schedule, including weekends and holidays * Strong attention to detail and organizational skills * Ability to maintain a positive and professional attitude in a high-pressure environment Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service Specialist, you'll have the opportunity to: * Participate in ongoing training and development to improve customer service skills and knowledge * Collaborate with our bakery team to develop new products and services * Take on additional responsibilities and leadership roles as you grow and develop in your career * Enjoy a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional development Work Environment and Company Culture At blithequark, we're proud of our warm and welcoming work environment. Our bakery is a place where creativity and innovation thrive, and where every employee is valued and respected. We're a team of passionate bakers, sandwich artists, and customer service experts who are dedicated to making every customer feel welcome, uplifted, and truly cared for. Compensation, Perks, and Benefits As a Customer Service Specialist at blithequark, you'll enjoy a competitive salary and benefits package, including: * $12 - $14 per hour * Tips * Health insurance * Paid time off * Opportunities for professional development and career growth * A fun and supportive work environment If you're passionate about providing exceptional customer service and making a positive impact on people's lives, we want to meet you! To apply for this role, please submit your resume and a cover letter to. We can't wait to hear from you and learn more about your qualifications and experience. Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. Note This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required of the position. blithequark reserves the right to modify or add to this job description at any time, with or without notice.