Experienced Customer Service Agent – Passenger Experience Coordinator

At blithequark, we're on a mission to revolutionize the way people travel, and we're looking for talented individuals to as Customer Service Agents. As a key member of our customer experience team, you'll play a vital role in ensuring that every passenger has an exceptional journey with us. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! About blithequarkblithequark is a leading transportation company that's dedicated to providing safe, reliable, and efficient services to our customers.With a strong commitment to employee and passenger safety, we're constantly innovating and improving our operations to meet the evolving needs of our passengers. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our journey. Key ResponsibilitiesAs a Customer Service Agent, you'll be responsible for:• Identifying and resolving customer inquiries in a timely and professional manner• Assisting customers with new reservations in person and over-the-phone, ensuring that every interaction is personalized and exceptional• Supporting drivers and management team during operational issues, such as fleet issues, accidents, and weather-related disruptions• Collaborating with colleagues to ensure seamless communication and a positive customer experience• Performing other duties as needed to support the smooth operation of our servicesWhat We're Looking ForWe're seeking individuals who embody our values of safety, service, and teamwork.If you're a:• Safety and service-oriented individual who prioritizes the well-being of our customers and colleagues• Quick thinker who can identify and resolve customer issues efficiently• Problem-solver who actively seeks solutions to complex problems• Decision-maker who can make quality decisions in a fast-paced environment• Effective communicator who can interact with diverse groups of customers and colleagues• Tech-savvy individual who's willing to learn and use our company technology• Punctual and flexible team player who's available to work nights, days, weekends, and occasional holidays as neededWhy Work with blithequarkAt blithequark, we're committed to providing our team members with a supportive and inclusive work environment that fosters growth and development.Our benefits package includes:• Medical, dental, and vision insurance to ensure your physical and mental well-being• Paid Time Off (PTO) to recharge and relax• Bonus programs and incentives to recognize your hard work and dedication• Bi-weekly pay to ensure you're compensated fairly for your efforts• Holiday pay opportunities to celebrate special occasions with your loved ones• Shift differentials to recognize your flexibility and adaptability• Paid on-the-job training to help you develop new skills and expertise• Development and career advancement opportunities to help you grow with our companyCareer Growth OpportunitiesAt blithequark, we're committed to helping our team members grow and develop their careers.Whether you're looking to move into a leadership role or specialize in a particular area, we offer a range of opportunities for professional growth and development. Our training programs are designed to help you develop the skills and expertise you need to succeed in your role and beyond. Work Environment and Company CultureOur team is passionate about creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation. We're committed to providing our team members with the resources and support they need to succeed, and we're always looking for ways to improve and grow as a company.If you're looking for a dynamic and supportive work environment that's dedicated to making a difference, we want to hear from you! If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! to schedule an in-person interview and receive an on-the-bolthires job offer. No prior call center experience is required, and we offer paid training to help you develop the skills and expertise you need to succeed in your role. Job RequirementsTo be considered for this role, you'll need to meet the following requirements:• High school diploma, GED, or High School Equivalency• Consistently prioritize the safety and security of yourself and others• Ability to communicate effectively with diverse groups of customers and colleagues• Embrace diverse people, thinking, and styles• Be at least 18 years of age• Reliable and committed to maintaining excellent attendance, performance, self-motivation, and goal attainment• Computer skills and comfort navigating web-based and reservation software applications• Satisfactory completion of each of the following:• Background investigation• Drug test• Preferred qualifications include at least one year of providing customer serviceEqual Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates.We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. Ready to and make a difference in the lives of our customers? to schedule an in-person interview and receive an on-the-bolthires job offer. We can't wait to hear from you!