Associate Client Support Consultant - Chat Team at blithequark

Are you ready to embark on a career journey that offers endless opportunities for growth, learning, and success? Do you want to join a company that values diversity, equity, and inclusion, and provides a culture of collaboration and belonging? Look no further than blithequark, a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and more. As an Associate Client Support Consultant on our Chat Team, you will be the front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on blithequark technology, and more.You will carry the weight of blithequark's service reputation and client satisfaction in your hands, making every interaction count. A Day in the LifeAs an Associate Client Support Consultant, you can expect a typical day to be filled with a variety of tasks, including:* Client Support: You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.* Learn: You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. * Organize: You will adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. What You'll Need to SucceedTo thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day.You should have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style should be clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores should make you proud. Required Qualifications* At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience. * You should be able to work overtime hours during peak seasons.* A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:+ Experience noted above, OR+ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. Why You'll Love Working at blithequark* You can be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.* You can belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. * You can grow your career in an agile, fast-paced environment with plenty of opportunities to progress. * You can continuously learn through ongoing training, development, and mentorship opportunities. * You can be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. * You can focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. * You can join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. * You can get paid to pay it forward. Company-paid time off for volunteering for causes you care about. About blithequarkWe are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise.We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at blithequark Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at blithequarkblithequark is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability.Hiring decisions are based upon blithequark's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at blithequarkblithequark has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.Click [link] to learn more about blithequark's culture and our full set of values. If you're ready to #MakeYourMark and join a company that values its people, !