Experienced Customer Success Specialist – Hotel Industry Online Solutions

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a global IT company specializing in online solutions and websites for the hotel industry, as a Customer Success Specialist. At blithequark, we're dedicated to helping hotels streamline their workflows and boost their revenue with our innovative online solutions. As a Customer Success Specialist, you'll play a critical role in ensuring our clients achieve their goals and maximize the value of our solutions. If you're a results-driven individual with a strong background in account management, sales, revenue management, or customer success, we want to hear from you. About blithequark blithequark is a global IT company that's revolutionizing the hotel industry with our cutting-edge online solutions. Our team of experts is passionate about delivering exceptional experiences that drive business results. We're committed to innovation, collaboration, and customer satisfaction, and we're looking for like-minded professionals to. Key Responsibilities As a Customer Success Specialist at blithequark, you'll be responsible for: * Building and maintaining strong relationships with our hotel clients to ensure their success with our online solutions * Conducting regular business reviews to identify areas for improvement and provide actionable recommendations * Collaborating with cross-functional teams to develop and implement customized solutions that meet our clients' unique needs * Analyzing data and metrics to identify trends and opportunities for growth * Developing and delivering training programs to help our clients maximize the value of our solutions * Providing exceptional customer service and support to ensure our clients receive the highest level of satisfaction * Staying up-to-date with industry trends and best practices to ensure our solutions remain competitive and effective Requirements To be successful in this role, you'll need: * At least 1 year of hands-on experience in account management, sales, revenue management, or customer success in the hotel industry, OTAs, hotel tech, or IT companies * Experience in OTA or hotel revenue management would be a great advantage * Knowledge of the revenue structure of hoteliers would be a great advantage * Strong communication skills, both written and verbal, in Sinhala and English * Proactive and able to build strong relationships with clients * Strong analytical skills * Comfortable with CRM and computer software, including Excel and Power BI * Comfortable with ticket and helpdesk systems, such as Zendesk, Omnidesk, or Jira Benefits As a Customer Success Specialist at blithequark, you'll enjoy a range of benefits, including: * Competitive salary based on your experience * Commissions based on KPI * Remote full-time job with working hours 09AM-6PM (UTC+5:30) * Laptop, headset, and mobile phone for work * Dedicated training manager, onboarding, and constant support from an experienced manager * Business trips around Sri Lanka * English Speaking Club with colleagues from around the world * Online and offline camps, workshops, and gatherings * Network with colleagues from all over the world through our Random Coffee Program Career Growth Opportunities At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Success Specialist, you'll have opportunities to: * Develop your skills and expertise through training and professional development programs * Take on new challenges and responsibilities as you grow in your role * Collaborate with cross-functional teams to drive business results and innovation * Contribute to the development of our online solutions and services * Network with colleagues from around the world to stay up-to-date with industry trends and best practices Work Environment and Company Culture At blithequark, we're passionate about creating a work environment that's collaborative, innovative, and fun. Our team is dedicated to delivering exceptional experiences that drive business results, and we're looking for like-minded professionals to. As a Customer Success Specialist, you'll be part of a dynamic and supportive team that's committed to excellence and customer satisfaction. If you're a customer-centric professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!