Experienced Account Manager/Customer Success Manager – Aviation Interiors Industry

Are you a customer-centric professional with a passion for delivering exceptional service in the aviation interiors industry? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading leather supplier for the aviation interiors industry, as we seek an experienced Account Manager/Customer Success Manager to in Dallas, TX. At blithequark, we pride ourselves on our commitment to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.We believe that everyone matters, and we strive to foster a culture of respect, empathy, and understanding. As an equal opportunity/affirmative action employer, we welcome candidates from all backgrounds and perspectives. About blithequarkblithequark is a leading leather supplier for the aviation interiors industry, offering a wide range of value-added processes, including decorative quilting, stitching, embroidery, printing, embossing, laser etching, perforating, cut to pattern, and more. Our team of experts is dedicated to delivering exceptional service and quality products to our customers, and we're looking for a talented Account Manager/Customer Success Manager to.Key ResponsibilitiesAs an Account Manager/Customer Success Manager at blithequark, you will be responsible for:* Strengthening customer relationships by maintaining personalized, close, and consistent communication to manage current and upcoming projects* Handling incoming and outgoing customer calls, and emails courteously and professionally* Processing sales orders, quotations, and sample requests using bolthires Dynamics AX, MS Office365, and Salesforce CRM* Following up with customers with regards to pending sales orders, quotations, or sample orders* Communicating with customers to answer any raised questions or inquiries* Handling and resolving customer issues and complaints in a timely and professional manner (with the help of internal team)* Maintaining an updated and accurate customer database* Communicating with internal departments to guarantee project deadlines are met* Guiding and educating customers with our leather collections and the different variety of colors* Proactive mindset when dealing with customer orders, quotations, and inquiries* Filing all documents as per the company systemEssential QualificationsTo be successful in this role, you will need:* A bachelor's degree in a related field (e.g., business, marketing, communications)* 2+ years of experience in account management, customer success, or a related field* Proven track record of delivering exceptional customer service and building strong relationships with customers* Strong communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders* Proficiency in bolthires Dynamics AX, MS Office365, and Salesforce CRM* Ability to work in a fast-paced environment and prioritize multiple tasks and projects* Strong problem-solving and analytical skills, with the ability to think critically and creativelyPreferred QualificationsWhile not required, the following qualifications would be an asset:* Experience working in the aviation interiors industry or a related field* Knowledge of leather products and manufacturing processes* Certification in customer service or a related field* Experience with sales and marketing automation tools* Fluency in multiple languagesSkills and CompetenciesTo succeed in this role, you will need to possess:* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work effectively in a team environment* Proactive and adaptable mindset* Strong attention to detail and organizational skills* Ability to prioritize multiple tasks and projects* Strong customer service skills, with a focus on delivering exceptional service and building strong relationships with customersCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees and providing opportunities for growth and development.As an Account Manager/Customer Success Manager, you will have access to:* Ongoing training and development opportunities to enhance your skills and knowledge* Mentorship and coaching from experienced professionals* Opportunities for career advancement and professional growth* A dynamic and supportive work environment that encourages collaboration and innovationWork Environment and Company Cultureblithequark is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.We strive to foster a culture of respect, empathy, and understanding, and we believe that everyone matters. Our team is passionate about delivering exceptional service and quality products to our customers, and we're looking for talented professionals who share our values and vision. Compensation, Perks, and BenefitsWe offer a competitive compensation package, including:* Salary: $60,000 - $80,000 per year, depending on experience* Benefits: medical, dental, and vision insurance, 401(k) matching, and paid time off* Perks: flexible work arrangements, professional development opportunities, and a dynamic and supportive work environmentIf you're a motivated and customer-focused professional with a passion for delivering exceptional service in the aviation interiors industry, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!