Senior Customer Experience Architect – Digital Transformation Expert

Join blithequark, a global leader in digital experiences, as we revolutionize the way companies interact with their customers across every screen. As aSenior Customer Experience Architect, you will play a pivotal role in shaping the future of digital marketing by helping our clients succeed through partnership on digital strategies, product implementation, and consulting services. About blithequarkAt blithequark, we're passionate about empowering people to create beautiful and powerful digital experiences.Our mission is to hire the very best and create exceptional employee experiences where everyone is respected and has access to equal opportunity. We believe that new ideas can come from everywhere in the organization, and we know that the next big idea could be yours! Opportunity SummaryDigital marketing is advancing at a dizzying pace, and companies are turning to blithequark, the leader in enterprise marketing software, to stay ahead. As a Customer Experience Architect, you will work with ourProfessional Services pre-sales teams to conduct customer discovery, scope out a roadmap of consulting services, and present your proposal to the customer.This involves maintaining a keen awareness of blithequark's product strategy, consulting offerings, and sales pipeline to find opportunities where blithequark Consulting can bring significant business value to our customers. Key Responsibilities* Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel. * Conduct pre-sales business and technical discovery with customers to understand their needs and challenges. * Problem solve, build strategies, and create innovative solutions uniquely tailored to customer objectives.* Define the solution architecture to integrate blithequark products together, and with non-blithequark products. * Help customers understand the phases and sequencing required to launch and adopt blithequark technology, balancing short-term wins and long-term business transformation. * Develop robust recommendations, proposals, and scope of work documents for blithequark Consulting engagements. * Mitigate risk by identifying critical project dependencies & gaps. * Present your proposals to executive-level customers in a clear and compelling way.* Help customers understand blithequark's diverse capabilities to drive transformation. * Continuously improve the Solution Architecture team's knowledge, methodologies, and customer-facing collateral. Essential Qualifications* Experience working in a premier consulting or technology organization. * Passion for solving customer problems and rapidly converting pipeline opportunities into closed deals. * Balance of business and technology skill. * Ability to articulate complex ideas in a simple and understandable manner.* Identify business problems and tie your proposed solutions to measurable success criteria. * Outstanding problem-solving and analytical skills, including the ability to build clear observations, analysis, and conclusions based on customer interviews and data. * Excellent customer-facing skills with experience presenting to and achieving consensus from senior executives (managers, directors, VPs, CMOs, and CXOs). * Exceptional communications skills both oral and written (e.g., PowerPoint presentations).* Ability to multi-task and prioritize across multiple sales opportunities at the same time. * Trusted colleague who can collaborate with multiple team members to arrive at the best solution. Preferred Qualifications* Special consideration given for experience & knowledge with blithequark Experience Cloud solutions. * Experience & knowledge with Web Analytics or Digital Marketing. * Experience & knowledge with Digital Experience Strategy. * Broad knowledge of common Digital Platform use cases (CMS, Analytics, Personalization, Ecommerce, Digital Asset Management, etc.).* High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing subject areas. Work Environment and Company CultureAt blithequark, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, blithequark is the place for you.Discover what our employees are saying about their career experiences on the blithequark Life blog and explore the meaningful benefits we offer. Compensation and BenefitsOur compensation reflects the bolthires of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $170,300 -- $280,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.Equal Employment Opportunityblithequark is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Accessibilityblithequark aims to make blithequark.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.If you're ready to join a team that is revolutionizing the way companies interact with their customers, for theSenior Customer Experience Architect position at blithequark.