Experienced Bilingual Customer Service Representative – Spanish Language Support for NYC Residents (Brooklyn Onsite)

At blithequark, our vision is to revolutionize the customer experience by connecting innovative solutions with the right people to deliver exceptional results. We empower and support our employees to reach new heights while growing our business to make a global impact. Our collaborative culture works together to make the ordinary, extraordinary. Today! We are seeking exceptional Spanish Bilingual Customer Service Representatives to in Brooklyn, New York. As a key member of our team, you will provide top-notch support to NYC residents, navigating through various city-oriented issues, answering questions, and resolving complaints in a professional and courteous manner.This is a full-time position with full health and wellness benefits, paid training, time off, and other employer perks. Responsibilities:• Address incoming inquiries from NYC residents related to city-oriented issues, providing accurate information in a timely, professional, and courteous manner. • Maintain a professional demeanor with all customers, creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer.• Direct requests to the appropriate department or agency for further action, building upon knowledge through product training, interactions with support staff, and quality that will enhance daily performance and call handling. • Utilize strong communication skills to provide exceptional customer service, resolving issues efficiently, and ensuring customer satisfaction. • Collaborate with support staff to resolve complex issues, escalating concerns when necessary, and maintaining a positive and professional attitude.Requirements:• A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience. • Must be able to work onsite only at our Brooklyn, NY location. • Bilingual in Spanish with a strong command of the English Language, with the ability to assist customers both in English and Spanish (training will be in English). • Professional written and verbal communication skills, with a commitment to professionalism and a positive customer service experience.• High level of computer proficiency and strong communication skills, with the ability to thrive in a fast-paced environment dealing with all types of customers and personalities. • Willingness to work evenings or overnight shifts with weekend schedule availability. Benefits & Perks:• Competitive hourly rate of $17 per hour – Training Wage• Competitive hourly rate of $18-19 per hour – After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses• Full health and wellness benefits Day 1 of employment• Paid time off• 401(k) retirement plan + company paid life insuranceAbout blithequark:blithequark partners with top companies around the world to deliver customer care services through its global network of contact centers.Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. blithequark customer care and call center solutions leverage world-class voice, chat, email, and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on blithequark and our services can be found on our website. Equal Opportunity Employer:blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA). Recruiting Correspondence:blithequark recruiting correspondence will always come from a talent acquisition representative with an official @blithequark email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected] you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. and be part of a dynamic and collaborative environment that values innovation, teamwork, and customer satisfaction. and take the first step towards a rewarding career with blithequark!