Associate Customer Success Manager – Data-Driven Customer Retention and Growth

At blithequark, we believe data should fuel business success. Our AI-powered data unification and management capabilities transform siloed data from disparate sources into unified, trusted, and interoperable data. blithequark Data Cloud delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands across multiple industries rely on our award-winning data unification and cloud-native master data management (MDM) capabilities to improve efficiency, manage risk, and drive growth.Our values guide everything we do at blithequark. With an unyielding commitment to prioritizing our "Customer First," we strive to ensure their success. We believe in embracing our differences and being "Better Together" as One blithequark. We are always looking to "Simplify and Share" our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We "Own It." Every day, we innovate and evolve, so that today is "Always Better Than Yesterday." If you share and embody these values, we invite you to at blithequark and contribute to our mission of excellence.blithequark has earned numerous awards and top rankings for our technology, our culture, and our people. We were founded on a distributed workforce and offer flexible work arrangements to help our people manage their personal and professional lives. If you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let's talk! Job Summary:The Associate Customer Success Manager (ACSM) at blithequark will focus on supporting tech-touch customers to ensure they derive maximum value from our platform.You will act as a key post-sale contact to ensure customer adoption, guide them in using our products, and assist in driving retention. This role requires a customer-focused mindset, where you will work with customers to understand their goals and help them get the most out of blithequark's products through self-service tools and automation. As an ACSM, your role will be to foster strong relationships, support customers in their journey, and help them realize the full value of blithequark solutions.You'll play a crucial role in customer retention by helping customers succeed with blithequark products in an efficient, scalable manner. Key Responsibilities:* Manage a portfolio of tech-touch customers using Customer Success tools (Gainsight, and internal tools) to ensure that blithequark is adopted well and the customer is deriving value from the solution to promote ROI and customer retention. * Develop a basic understanding of each customer's business goals and objectives to tailor support and encourage product utilization.* Assist customers with utilizing available resources, such as blithequark Documentation, blithequark Learn and Support, to achieve their goals. * Document and review the success plan, provide guidance on the customer journey to help customers achieve their goals* Track customer health and adoption metrics to identify opportunities and potential risks, and proactively address customer needs. * Timely data capture and documentation within internal applications to ensure data-driven decisions are being made to proactively identify adoption and retention risk.* Identify, document, and track critical customer information such as usage, health scoring, and desired outcomes to make data-driven decisions across the organization to proactively identify and mitigate risk. * Monitor customer progress and usage data, escalating high-risk accounts to senior team members as needed. * Regularly communicate with customers to check in on their satisfaction and help them troubleshoot any challenges they encounter. * Identify opportunities for customers to expand product usage, driving cross-sell or upsell opportunities through tech-touch strategies.* Collaborate with the sales and support teams to ensure a seamless customer experience and drive engagement with new product features. EssentialQualifications:* Bachelor's degree in Computer Information Systems, Business Technology, or similar degree* Strong interest in customer success, technology, and learning about SaaS products. * Possess strong, verbal and written communication skills with the ability to build trust and rapport with customers. * Ability to understand customer needs and articulate how blithequark products can help them achieve their business objectives.* Ability to manage time and prioritize effectively, balancing the needs of multiple customers. * A passion for helping others and a willingness to learn in a dynamic, fast-paced environment. * Experience or interest in software architecture and understanding how applications fit together within a customer's ecosystem. * Experience with cloud software solutions or an interest in learning about SaaS and cloud technology. * A problem-solving mindset with a focus on delivering practical solutions and value to customers.Nice to HaveQualifications:* Basic knowledge of customer success metrics (such as retention, adoption, and growth) is a plus but not required. Career Growth Opportunities and LearningBenefits:At blithequark, we believe in investing in our people's growth and development. As an Associate Customer Success Manager, you'll have the opportunity to work with a talented team of professionals who are passionate about customer success. You'll have access to a range of training and development programs, including:* Regular training sessions on blithequark products and services* Opportunities to attend industry conferences and events* Mentorship programs to help you develop your skills and expertise* A culture that encourages innovation, creativity, and experimentationWork Environment and Company Culture:At blithequark, we're proud of our inclusive and diverse work environment.We believe in creating a workplace that's welcoming and supportive of all employees, regardless of their background, culture, or identity. Our company culture is built on a set of values that include:* Customer-first mentality* Collaboration and teamwork* Innovation and experimentation* Continuous learning and development* Diversity, equity, and inclusionCompensation, Perks, andBenefits:At blithequark, we offer a competitive compensation package that includes:* A base salary range of $76,000 - $140,000* Bonus and commission opportunities* Comprehensive health insurance* 401(k) matching program* Flexible work arrangements and remote work options* Professional development opportunities and training programs* Access to a range of employee benefits, including mental health resources and employee assistance programsIf you're passionate about customer success and want to join a team that's dedicated to delivering exceptional customer experiences, we encourage you to apply for this role.Please submit your resume and a cover letter that outlines your experience and qualifications for the position. We can't wait to hear from you!