Senior Full Stack Customer Success Manager for Small to Medium-Sized Businesses in the EMEA Region - Strategic Account Management and Revenue Growth Expert

Welcome to blithequark: Unlocking Global Opportunities At blithequark, we are the pioneers of an all-in-one payroll and HR platform designed for global teams, empowering them to work seamlessly across borders. Our vision is to unlock global opportunities for every individual, team, and business, fostering a more diverse and inclusive global economy. With a robust platform that combines HRIS, payroll, compliance, benefits, performance, and equipment management, we support every type of worker in over 150 countries, helping businesses scale smarter, faster, and more compliantly. Our Story and Mission As one of the largest globally distributed companies, our team of over 6,000 talented individuals spans more than 100 countries, speaking 74 languages, and embodies a connected and dynamic culture that drives continuous learning and innovation for our customers. We're not just building software; we're creating the infrastructure for the future of work. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries, ensuring people get paid and protected, no matter where they are. Join Our Success Story As the fastest-growing Software as a Service (SaaS) company in history, blithequark is transforming how global talent connects with world-class companies, breaking down borders that have traditionally limited both hiring and career opportunities. Our momentum is reflected in our achievements and customer satisfaction, including recognition as a CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated inclusion on Y Combinator’s top companies list, all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google. Your Role: Senior Customer Success Manager, SMB | EMEA In this dynamic and strategic role, you will be the face and voice of blithequark for our Small to Medium-Sized Business (SMB) clients in the EMEA region, both internally and externally. Your primary responsibility will be to build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor, providing strategic guidance on operational and product-related issues, and championing for new products and capabilities to facilitate the expansion of each client’s business with blithequark. Key Responsibilities: Develop and execute comprehensive account strategies for long-term success, focusing on a smaller number of high-value strategic accounts. Proactively identify risks before they happen and rally internal stakeholders to address customer issues in a timely manner to optimize customer sentiment. Build relationships with senior stakeholders, develop a deep understanding of the customer's business, hiring plans, and outcomes that will define the success of the partnership, and put a success plan in place to maximize the customer’s experience. Host regular business reviews to review the partnership and ensure alignment with customer goals. Be the voice of the customer by collecting product and operational feedback, prioritizing requirements based on risk, urgency, and revenue impact, and project managing internal stakeholders to deliver priority items in a timely manner. Provide a high-quality experience to our customers on a day-to-day basis, coordinating with internal stakeholders to ensure timely response and completion of customer requests. Drive adoption of platform features that will lead to a better customer experience and better retention. Essential Qualifications: A minimum of 6+ years of relevant work experience, including client-facing experience. Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity. A proven relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them. Quantitatively-inclined and data-savvy, with the ability to draw quick, insightful conclusions from complex data sets, ask critical questions, and synthesize raw numbers into simple, actionable recommendations. A reliable, motivated self-starter with a passionate growth mentality, who enjoys fast-paced environments and thrives in roles requiring a very high degree of responsibility. A solid track record of achievement, such as success in a top-tier company, delivering quantifiable business impact, quickly assuming responsibilities, or winning competitive awards. A strong analytical foundation with the ability to manipulate and synthesize data. Curiosity and a genuine interest in making an impact. Preferred Qualifications: Experience working with SMBs in the EMEA region. Knowledge of payroll and HR platforms, as well as compliance and regulatory requirements in the EMEA region. Fluency in multiple languages spoken in the EMEA region. Previous experience with project management tools and software. Career Growth and Learning Benefits At blithequark, your experience will be a career accelerator. You will tackle complex challenges that impact millions of people’s working lives, driving meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. With our momentum backed by a $12 billion valuation and $1 billion in Annual Recurring Revenue (ARR) in just over five years, you will have the opportunity to learn from the best, grow with the company, and take on new challenges that will propel your career forward. Work Environment and Company Culture Our workforce is our greatest asset, and we are committed to creating a work environment that is inclusive, diverse, and empowering. We believe in fair and competitive pay, scalable benefits, rewards, and perks that reflect our commitment to inclusivity and access for all. You will enjoy the flexibility of remote work, including optional WeWork access, and have the opportunity to collaborate with a talented team of individuals from around the world. Compensation, Perks, and Benefits We offer a comprehensive compensation package that includes a competitive salary, stock grant opportunities, and additional perks and benefits based on your employment status and country. Our total rewards programs are designed to support your well-being, growth, and success, both personally and professionally. Conclusion If you are a passionate business builder at heart, who gets energized by tackling complex, challenging, and often ambiguous problems, and driving real impact across a business, we invite you to as a Senior Customer Success Manager, SMB | EMEA. With your skills, experience, and passion, you will play a critical role in driving our success and growth, while building a career that is both fulfilling and rewarding. to be part of our journey and help us unlock global opportunities for every person, team, and business.